Online Support Centre

Backup dial-up connection

Our 0845 and 0808 dial-up products were withdrawn from service in January 2015. To find out more about this, or if you have any questions please see our Dial closure FAQ.

A backup Dial-up Connection is available if you need to connect to Madasafish, this feature can be used if :

  • You are not at the location where your broadband is installed.
  • You need to connect to the Internet using a computer that isn't connected to your broadband service.
  • Your broadband service is not available.


  • A PC or Macintosh
  • An dial-upl modem
  • A telephone line

To dial into your account you'll need to use your Madasafish email address and password.

To set up a Dial-up connection please click on your Operating System below

For Windows Computers

For Macintosh Computers

Remember if you are using the Backup Dial-up connection to access your email, you can:

  • Use
  • If you are using a mail client such as, Outlook, etc, we advise that you set your mail connection to the Madasafish dial-up that you have created.


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Broadband settings

Dial-up configuration

Service Status RSS icon

Broadband OK
Email OK
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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