Online Support Centre

Service Status Duration Next update
Broadband OK 337 Days 6 Hrs 7 Mins  
Email Problems 175 Days 8 Hrs 30 Mins 19/05/2017 @ 17:00
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 0 Days 0 Hrs 0 Mins  
My Account OK 365 Days 5 Hrs 51 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status Messages


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
05/05/2017 @ 16:20

This is a further update regarding the performance of our mail service.

We are continuing to work on the previously mentioned improvements to the service and these will continue over the coming weeks.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
11/04/2017 @ 12:29

This is a further update regarding the performance of our mail service.

Over the coming weeks we will be working on some further upgrades to our Webmail platform as a part of our larger plan to enhance the performance of this service.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
08/03/2017 @ 12:51

This is an update to the previous updates regarding the performance of our mail service.

We will be rescheduling the further changes from the 09/03/2017 now to the 14/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
07/03/2017 @ 15:35

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we will be making further changes on the 09/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
10/02/2017 @ 12:58

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we've also made further changes early Thursday morning to how we route traffic across the mail platform. Our internal monitoring has suggested this has made some improvement to the performance of the service.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 

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