Online Support Centre

Service Status Duration Next update
Broadband OK 249 Days 0 Hrs 37 Mins  
Email Problems 87 Days 3 Hrs 0 Mins 30/04/2017 @ 13:00
Webspace & FTP OK 363 Days 0 Hrs 49 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 347 Days 22 Hrs 20 Mins  
My Account OK 277 Days 0 Hrs 21 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status Messages


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
11/04/2017 @ 12:29

This is a further update regarding the performance of our mail service.

Over the coming weeks we will be working on some further upgrades to our Webmail platform as a part of our larger plan to enhance the performance of this service.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
08/03/2017 @ 12:51

This is an update to the previous updates regarding the performance of our mail service.

We will be rescheduling the further changes from the 09/03/2017 now to the 14/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
07/03/2017 @ 15:35

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we will be making further changes on the 09/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
10/02/2017 @ 12:58

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we've also made further changes early Thursday morning to how we route traffic across the mail platform. Our internal monitoring has suggested this has made some improvement to the performance of the service.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General Information Title of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
27/01/2017 @ 13:59

This is an update to our previous posts regarding work on our webmail service.

We’ve been working hard to improve the slowdowns some customers have been experiencing when using our webmail service.

Customers should now be seeing a significant improvement to the platform since this problem was raised following a number of changes made including increasing the mail storage and number of mail servers.

We’re aware that a small number of our customers are continuing to experience issues and would like to reassure our customers that our engineers are continuing to work on improvements.

Thank you for your continued patience and apologies for any inconvenience caused.

Kind Regards,

Customer Support

 

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