About Us

About Us

We're Madasafish and we're proud of the services that we offer. All the prices on our website include VAT and we've done our best to make the Terms and Conditions for our services accessible and easy to understand. Our ethic is to remain as transparent and honest as possible regarding our package offerings and when you don't have anything to hide it's quite an easy policy to follow.

We don't sell your email address to marketing companies and we don't bombard you with lots of "exclusive offers" from other companies. Our focus as a company is simply to provide top quality Phone and Internet services, we haven't got time for much else!

We value our customers and if you ever need to get in touch with us please use Contact Us. You can also contact us on 0844 395 0830 between 8am and 8pm, 7 days a week, except Christmas Day and New Years Day.

Our Services

Madasafish is part of the Brightview Group, established in April 2001. Brightview is fully owned by BT plc. Madasafish is a trading name of Plusnet plc.

Member of ISPA UK

ISPA UK logo

The Internet Services Providers' Association (ISPA UK) is the UK's Trade Association for providers of Internet services. As a member of ISPA UK, we agree to abide by the ISPA UK Code. This allegiance to the Code means that you can view the ISPA UK logo as a mark of commitment to good business practice.

Read our Code of Practice and Dispute Resolution Procedure.

Responsible Service Provision

Internet Watch Foundation

We subscribe to the Internet Watch Foundation (IWF). The IWF, in partnership with ISPs, telcos, mobile operators, software providers, police and government, works to minimise the availability of illegal Internet content, particularly child abuse images.

It deals with reports of potentially illegal internet content such as websites, newsgroups and online groups that:

  • Contain images of child abuse anywhere in the world
  • Contain adult material that potentially breaches the Obscene Publications Act in the UK
  • Contain criminally racist material in the UK

Customer Care: 0844 395 0830 or 0345 140 0200 (8am-8pm, 7 days a week, except Christmas Day and New Years Day)
Technical Support: 0844 395 0830 or 0345 140 0200 (24 hours a day, 7 days a week)
Copyright ©Madasafish