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  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 21st October 2014

Created:
20/10/2014 @ 18:04

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st October
Redcar

23rd October
Banbridge, Bedford, Bristol, Cardiff, Glasgow, Newcastle and Stepney Green

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 18th Oct 22.00pm - Sun 19th Oct 07.00am

Created:
17/10/2014 @ 14:01

When's this work happening?
22.00pm on Saturday through to 07.00am on Sunday, 19th October.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately nine hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Matthew Cruise
Customer Relations

 


General InformationTitle of Message: Broadband Connectivity (83190) - RESOLVED

Created:
16/10/2014 @ 21:36

This is in an update to our previous posts regarding the recent connectivity problem.

Our engineers have resolved the problem and customers should now be able to re-establish a connection.

Apologies for any inconvenience this issue may have caused.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Connectivity (83190) - Update

Created:
16/10/2014 @ 19:46

This is in an update to our previous post regarding the recent connectivity problem.

Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today.

If you are already connect please to prevent any connection problems please avoid turning the router off where possible.

Kind regards,

Luke Sanderson
Customer Relations

 


General InformationTitle of Message: Broadband Connectivity (83190) - NEW

Created:
16/10/2014 @ 17:52

Earlier this afternoon we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.

Our network engineers are currently investigating this.

If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this evening.

Apologies for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

 

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