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Service Status Duration Next update
Broadband OK Planed Maintenance 8 Days 12 Hrs 7 Mins  
Email OK 328 Days 17 Hrs 8 Mins  
Webspace & FTP OK 122 Days 12 Hrs 19 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 107 Days 9 Hrs 50 Mins  
My Account OK Planed Maintenance 36 Days 11 Hrs 51 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Fault troubleshooter maintenance - 27th Aug 22:00 - 28th Aug 06:00

Created:
26/08/2016 @ 17:34

When's this work happening?
Saturday night through to Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
The troubleshooter will be unavailable for a period of time during the maintenance window.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 30th August 2016

Created:
26/08/2016 @ 17:14

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

31st August
TOTTON, CARDIFF STADIUM

1st September
BRISTOL CENTRAL

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 22nd August 2016

Created:
19/08/2016 @ 16:40

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

23rd of August
Glasgow Telephone House

24th of August
Preston TE

25th of August
Falkirk, Sheffield Eldon House, Manchester Dial House

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

 


General InformationTitle of Message: MBORC (Matters Beyond Our Reasonable Control) Declaration - RESOLVED

Created:
18/08/2016 @ 17:22

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"In July parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. These weather incidents caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in five areas, on 21 July 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and were able to remove MBORC from two areas on 4 August 2016 and two further areas on 11 August 2016.

We are now able to remove MBORC from the last remaining area with effect from 23:59 on 18 August 2016:

North East Scotland"

We are now closing this service status.

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Network Maintenance - Tuesday 16th August 01:00 - 06:00

Created:
15/08/2016 @ 14:19

When's this work happening?
Tomorrow morning, 16th August starting at 1am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to five hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,
Customer Support

 

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