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Service Status Duration Next update
Dial OK 0 Days 0 Hrs 0 Mins  
Anytime OK 0 Days 0 Hrs 0 Mins  
Broadband OK Planed Maintenance 8 Days 22 Hrs 29 Mins  
Email OK 147 Days 0 Hrs 23 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 56 Days 4 Hrs 12 Mins  
Support services OK 63 Days 1 Hrs 43 Mins  
My Account OK 1 Days 2 Hrs 6 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status

General InformationTitle of Message: Broadband Faults Troubleshooter Availability (82552) - RESOLVED

19/08/2014 @ 11:33

This is an update in relation to our previous posts regarding issues with the Broadband Faults Troubleshooter.

The issue has been fixed and you should be able to use the Troubleshooter as normal.

Apologies again for any inconvenience caused.

Kind Regards,

Adam Walker
Customer Relations


General InformationTitle of Message: Broadband Faults Troubleshooter Availability (82552) - NEW

19/08/2014 @ 09:40

We're aware that the faults troubleshooter on our website is currently unavailable.

This is being investigated at present and further updates will be provided as soon as possible.

Apologies for any inconvenience caused,

Kind Regards,

Adam Walker
Customer Relations


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 18th August 2014

18/08/2014 @ 15:50

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th August
Birmingham, Colombo, Derby, Guildford, Milton Keynes, Wolverhampton

21st August
London Colindale

22nd August
Manchester and Falkirk

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations


General InformationTitle of Message: Connectivity Issues - Resolved

12/08/2014 @ 12:00

This is an update to the previous post regarding Connectivity Issues.

Our network engineers have advised this issue is now resolved.

If you are still affected by this issue, please contact our Support Team.

Please accept our apologies for any inconvenience caused by this issue.

Kind Regards,

Jessica Booth
Customer Relations


General InformationTitle of Message: Broadband usage reporting (81101) - RESOLVED

11/08/2014 @ 15:10

This is an update to our previous posts about the problem affecting the reporting of customers' broadband usage.

Our engineers have now resolved the broadband usage problems and all customers should now be able to monitor their usage as normal from the member centre.

We apologise for any inconvenience this may have caused in the interim.

Kind regards,

Adam Cassim
Customer Relations


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