Online Support Centre

Service Status Duration Next update
Broadband OK Planed Maintenance 20 Days 6 Hrs 57 Mins  
Email OK 208 Days 8 Hrs 18 Mins  
Webspace & FTP OK 2 Days 3 Hrs 29 Mins  
Newsgroups OK 289 Days 1 Hrs 11 Mins  
Support services OK 202 Days 11 Hrs 41 Mins  
My Account OK 238 Days 3 Hrs 20 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 20:40:04.

Service Status


General InformationTitle of Message: FTP Issues (91386) - RESOLVED

Created:
26/04/2016 @ 17:10

This is an update to the previous posts relating to issues attempting to FTP into hosted webspace.

The issues have now been resolved and access to our FTP server has been restored.

We apologise for any inconvenience this issue may have caused.



Kind Regards,

Customer Support

 


General InformationTitle of Message: FTP Issues (91386) - UPDATE

Created:
26/04/2016 @ 10:42

This is an update to the previous post relating to issues attempting to FTP in to hosted webspace.

Our engineers are still in the process of fixing the issue, and we're working to resolve the problem as soon as possible.

We apologise that the issue is still ongoing, and we will provide you with a further update within the next few days.

Kind Regards,

Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 25th April 2016

Created:
25/04/2016 @ 17:08

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

26th April
Godalming

27th April
Aboyne, Bangor Gwynedd, Clevedon, Clifton York, Glasgow, Liverpool Lancaster House, Rhosllanerchrugog, London Colindale Ssc

28th April
Inverness Macdhui, Kyle Te, Glasgow Telephone Hse

29th April
Salisbury Sarum Trunk, Scorborough, Montfort, Southend, Maidstone, Wrexham


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

 


General InformationTitle of Message: FTP Issues (91386) - UPDATE

Created:
20/04/2016 @ 16:01

This is an update to the previous post relating to issues attempting to FTP in to hosted webspace.

We have identified the cause of the issue and we're working to resolve the problem as soon as possible.

We apologise for the ongoing issues and will provide you with a further update within the next few days.


Kind Regards,

Customer Support

 


General InformationTitle of Message: Planned Broadband Fault Checker Maintenance - 16th April 2016 22:00 - 17th April 2016 06:00

Created:
16/04/2016 @ 10:00

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

 

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