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Broadband OK Planed Maintenance 55 Days 10 Hrs 8 Mins  
Email OK 307 Days 12 Hrs 53 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 216 Days 16 Hrs 42 Mins  
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My Account OK 75 Days 5 Hrs 46 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Regional Repair Delays - UPDATE

Created:
27/01/2015 @ 13:58

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from BT Openreach.

"Parts of the UK, in particular Scotland, were hit by severe storm conditions over the weekend of 10 and 11 January and continuing over the week, including strong wind and heavy snow. This seriously impacted Openreach’s infrastructure, both above and below ground, with fault intake in these areas at extremely high levels. The adverse conditions also seriously impacted transport in Scotland.

Openreach therefore declared MBORC for repair activities, in two areas on 14 January 2015.

We have been directing extensive additional resource into these areas to bring the position back to normal as quickly as possible and were able to remove MBORC from one area on Monday 26 January 2015.

We are now able to lift MBORC from the areas detailed below:

Central Scotland
South West Scotland

MBORC remains in place in the following areas
Highlands and Islands

We are continuing to direct available additional resource into these areas to bring the position back to normal as quickly as possible and will be monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."


We'll continue to post further updates as they become available.

Kind regards,
Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 26th January 2015

Created:
26/01/2015 @ 11:55

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

27th January
Slough
Manchester Dial House
Leeds Basinghall

28th January
Leeds Basinghall
Edinburgh Donaldson

29th January
Manchester Dial House
Wolverhamption Central

30th January
Manchester Dial House

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 24th Jan 00.01 - 06.00

Created:
23/01/2015 @ 16:51

What does it affect?
Access to the Broadband Troubleshooter available on our website.

How long will it take?
Around 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depend on.

Am I likely to notice the work?
Possibly. The Broadband Troubleshooter on our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
The work will also limit the access our help desk staff have to certain internal systems.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Thursday 22nd January 00.01-06.00

Created:
21/01/2015 @ 13:09

What does it affect?
Broadband connectivity.

How long will it take?
Up to 6 hours.

What does the work involve?
Overnight tonight there is some BT Wholesale maintenance which could affect our customers. This work is taking place at London Faraday, however due to the nature of the broadband network this may impact customers outside of this area.

Am I likely to notice the work?
Potentially. This work could cause a significant number of customers to briefly disconnect for around 10 minutes from the internet at some point during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 19th January 2015

Created:
19/01/2015 @ 19:12

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th January
Manningham

21st January
Skegness
Totnes

22nd January
Cwmbran

23rd January
Bournemouth
Lemington, Newcastle Upon Tyne
Birmingham Midland


Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 

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