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Service Status Duration Next update
Dial OK 0 Days 0 Hrs 0 Mins  
Anytime OK 0 Days 0 Hrs 0 Mins  
Broadband OK Planed Maintenance 12 Days 13 Hrs 45 Mins  
Email OK 189 Days 18 Hrs 3 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 98 Days 21 Hrs 52 Mins  
Support services OK 6 Days 21 Hrs 16 Mins  
My Account OK 43 Days 19 Hrs 46 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Emergency Broadband Network Maintenance - Wed 1st October 4.30pm - 6.00pm

Created:
01/10/2014 @ 16:38

When's this work happening?
Wednesday afternoon, 1st October.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 2 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned Website and Internal Systems Maintenance - Thur 2nd Oct Midnight - 3.00am

Created:
01/10/2014 @ 15:54

When is this work happening?
Early hours of tomorrow morning, 2nd October.

What does it affect?
Access to our website and internal systems.

How long will it take?
About 3 hours.

What does the work involve?
We're rolling a number of system updates.

Am I likely to notice the work?
You may do, yes. Our website will be unavailable from midnight tonight until 3.00am in the morning and holding pages will be in place. Our customer support centre will not have access to customers' account details during this time.

Is there anything else I need to know?
No.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned Broadband Network Maintenance - Wed 1st October 1.00pm - 3.00pm

Created:
30/09/2014 @ 15:41

When's this work happening?
Wednesday afternoon, 1st October.

What does it affect?
Broadband connectivity.

How long will it take?
2 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 30th September 2014

Created:
29/09/2014 @ 15:51

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

30th September
Belfast

1st October
Bedminster, Colombo, Leeds, Peterborough, Preston, Slough, Stepney Green

2nd October
Colindale, Colombo, Guildford, Manchester, Milton Keynes, Redcar, Slough, Stepney Green

3rd October
Birmingham, Colindale, Derby, Faraday, Guildford, Slough, Southampton, Stepney Green

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September - CANCELLED

Created:
26/09/2014 @ 17:12

This is an update to the previous post regarding Broadband Faults Troubleshooter Maintenance.

Please note that this work has now been cancelled so no maintenance will be taking place during the aforementioned times.

Kind regards,

Adam Walker
Customer Relations

 

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