Online Support Centre

Service Status Duration Next update
Dial OK 122 Days 20 Hrs 14 Mins  
Anytime OK 122 Days 20 Hrs 13 Mins  
Broadband OK Planed Maintenance 8 Days 21 Hrs 39 Mins  
Email Problems 11 Days 1 Hrs 25 Mins 21/05/2012 @ 15:00
Webspace & FTP OK 109 Days 3 Hrs 34 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 31 Days 17 Hrs 10 Mins  
My Account OK Planed Maintenance 83 Days 2 Hrs 54 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status

General InformationTitle of Message: Planned Website/Internal Systems Maintenance - Tuesday 22nd May 2.30am-6.00am

Created:
21/05/2012 @ 11:48

When is this work happening?
Early tomorrow morning, 22nd May

What does it affect?
Access to our website and some of our internal systems.

How long will it take?
About three and a half hours.

What does the work involve?
We're making some code changes to facilitate some recent system improvements.

Am I likely to notice the work?
Yes, our website will be unavailable between approximately 2.30am and 5.30am and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Adam Walker
Customer Support

 

General InformationTitle of Message: Planned Network Maintenance - Friday 18th May 9.00am-5.00pm

Created:
18/05/2012 @ 17:32

When's this work happening?
During office hours, Wednesday 23rd May.

What does it affect?
Broadband connectivity.

How long will it take?
About 8 hours.

What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.

Am I likely to notice the work?
No

Is there anything else I need to know?
No

Kind Regards

Matt Taylor
Customer Support

 

General InformationTitle of Message: Problems sending email (71298) - UPDATE

Created:
18/05/2012 @ 16:01

This is an update to Wednesday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.

Our network operations team are still actively going through the mail logs to identify spammers and stop them sending out unsolicited mail. We're continuing to liase with MAPS, however they are continuing to block some of our relay servers at this moment.

Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime.

We are continuing to pursue updates for this and have asked if they can de-list any of the servers while we continue to remove any spammers. We will update this service status again on Monday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support

 

General InformationTitle of Message: Planned Network Maintenance - Friday 18th May 9.00am-5.00pm

Created:
17/05/2012 @ 15:49

When's this work happening?
During office hours 18th May.

What does it affect?
Broadband connectivity.

How long will it take?
About 8 hours.

What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.

Am I likely to notice the work?
No

Is there anything else I need to know?
No

Kind Regards

Adam Walker
Customer Support

 

General InformationTitle of Message: Planned BT Network Maintenance - Friday 18th May Midnight-6.00am

Created:
17/05/2012 @ 12:32

When's this work happening?
Early hours of 18th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notification from our suppliers regarding maintenance work that is scheduled to take place in the London Faraday area.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. This work may affect users nationwide.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Joanne Pilson
Customer Support

 

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