Online Support Centre

Service Status Duration Next update
Broadband OK Planed Maintenance 11 Days 23 Hrs 29 Mins  
Email OK 0 Days 0 Hrs 0 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 2 Days 22 Hrs 25 Mins  
Support services OK 184 Days 0 Hrs 6 Mins  
My Account OK Planed Maintenance 2 Days 23 Hrs 59 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 09:10:06.

Service Status


General InformationTitle of Message: Broadband Fault Checker Maintenance - Sat 28th March 22.00 to Sun 29th 07:00

Created:
27/03/2015 @ 16:44

Broadband Fault Checker Maintenance - Sat 28th March 22.00 to Sun 29th 07:00

When's this work happening?

Sat 28th March 22.00 to Sun 29th 07:00

What does it affect?
The Broadband Fault Checker.

How long will it take?
9 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Fault Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some BT back-end systems for the majority of the maintenance window.

For enhanced care faults please call the support team on the usual telephone number. Due to the nature of the work we will be unable to progress faults.

Regards

Matthew Cruise
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 30th March 2015

Created:
27/03/2015 @ 13:44

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

30th March
Cheriton, Whitchurch Bristol, London Ealing, Stepney, Tunbridge Wells South, Tunbridge Wells South, Wrexham Central, Gravesend, Huddersfield, Liverpool Arrowebrook, Wakefield Northgate

31st March
Leeds Basinghall, Basingstoke, Hornchurch, Latchingdon Essex, London Bermondsey, Manchester Mercury, Newton-le-Willows, Portsmouth Trunk & Bristol Eaton, Rochdale College

1st April
Elmdon, London Dulwich, London Walthamstow, Uttoxeter, Glasgow Douglas, Ipswich, Houghton, Kidderminster Central, London Beckenham, London Kneller Hall

2nd April
Dronfield, Poulton-le-Fylde, Dover

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

 


General InformationTitle of Message: USENET Problems (85183) - RESOLVED

Created:
25/03/2015 @ 10:45

This is an update to the earlier post regarding problems authenticating to our USENET platform.

We've identified and resolved the underlying problem and our testing is now showing this service working correctly again.

Sorry for any inconvenience caused.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Faults Troubleshooter Unavailable (85270) - RESOLVED

Created:
25/03/2015 @ 09:10

This is an update to the earlier post regarding the availability of the faults troubleshooter on our website.

We've now resolved the problem with this service and have removed the holding pages, the troubleshooter should now be available as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Faults Troubleshooter Unavailable (85270) - NEW

Created:
25/03/2015 @ 08:46

Following a period of scheduled maintenance overnight we still have holding pages active on our faults troubleshooter.

We're currently working to resolve the issue causing these holding pages and will remove them as soon as possible.

Sorry for any inconvenience this may cause.

Kind Regards,

Chris Parr
Customer Relations

 

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