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: General Information
: Planned Maintenance

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Service Status

Title of Message: Planned Traffic Management Platform Maintenance - Monday 6th July 7.00am-8.00am

Created:: 03/07/2009 @ 13:44

When's this work happening?
Monday morning.

What does it affect?
Broadband traffic prioritisation.

How long will it take?
About half an hour.

What does the work involve?
We will be refining the traffic management signatures that we use to identify BBC iPlayer traffic. This is being done to ensure that the BBC's streaming service continues to receive a high priority on our network.

Is it likely to cause problems?
No, it shouldn't do.

Is there anything else I need to know?
If we encounter high load on our traffic management switches following the changes then we may need to reload them. If this causes problems we will post another announcement nearer the time.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Planned Traffic Management Platform Maintenance - Thursday 2nd July 7.00am-8.00am

Created:: 01/07/2009 @ 21:29

When's this work happening?
Tomorrow morning.

What does it affect?
Broadband traffic prioritisation.

How long will it take?
About half an hour.

What does the work involve?
We will be introducing some new traffic management signatures to help correct a handful of recently identified problems where traffic from certain applications is not being classified correctly. We will also be updating the signatures for a few online games and removing some of the older signatures that are no longer required.

Is it likely to cause problems?
On the contrary, it should make things better.

Is there anything else I need to know?
If we encounter high load on our traffic management switches following the changes then we may need to reload them. If this causes problems we will post another announcement nearer the time.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Broadband Network Balancing - Thursday 2nd July 7.00am-9.00am

Created:: 01/07/2009 @ 13:48

When's this work happening?
Tomorrow morning.

What does it affect?
Broadband Connectivity.

How long will it take?
Up to an hour.

What does the work involve?
We will be briefly disconnecting a number of broadband customers from the Internet. This is being done to balance the network following the recent increase in Broadband capacity.

Is it likely to cause problems?
Some broadband customers will be briefly disconnected from the Internet. These customers will be able to reconnect immediately.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to switch off their modem or router for 30 minutes before powering it back up and attempting to reconnect.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Deployment of extra broadband capacity

Created:: 30/06/2009 @ 10:06

We are pleased to announce that we have activated another 155Mbps segment of central bandwidth. Customers connecting to this new segment will access the Internet through the gateway known as pcl-ag01.

We've activated this extra capacity in line with the current budget and our projected growth in customer numbers.

When new capacity is added to the network, it takes time for the network to balance and for a representative proportion of the customer base to connect to the new segment. In order to speed up this process we might need to briefly disconnect some broadband customers from the Internet. If we decide to do this then we'll announce further details as a planned maintenance notice nearer the time.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Customer Support Availability (57147) - RESOLVED

Created:: 29/06/2009 @ 16:45

This is an update to the previous post advising of intermittent problems with our 0844 support number.

We've received an update from our suppliers that the service outage has now been cleared. You should now be able to contact our support centre as normal.

Sorry about any inconvenience this caused.

Kind Regards,

Chris Parr