Online Support Centre

Service Status Duration Next update
Broadband OK 311 Days 5 Hrs 57 Mins  
Email Problems 149 Days 8 Hrs 20 Mins 19/05/2017 @ 17:00
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 0 Days 0 Hrs 0 Mins  
My Account OK 339 Days 5 Hrs 41 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
05/05/2017 @ 16:20

This is a further update regarding the performance of our mail service.

We are continuing to work on the previously mentioned improvements to the service and these will continue over the coming weeks.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
11/04/2017 @ 12:29

This is a further update regarding the performance of our mail service.

Over the coming weeks we will be working on some further upgrades to our Webmail platform as a part of our larger plan to enhance the performance of this service.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 


General InformationTitle of Message: Planned Email/Webmail maintenance - Thursday 9th March 6am - 8am

Created:
08/03/2017 @ 12:58

When's this work happening?
Thursday 9th of March from 6am-8am has now been rescheduled for the 14th of March from 6am-8am.

What does it affect?
Access to our Webmail service.

How long will it take?
Up to 2 hours, although its unlikely to take this long.

What does the work involve?
Were upgrading the software our Webmail service runs on.

Am I likely to notice the work?
Yes.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.

Is there anything else I need to know?
This has now been rescheduled for the 14th of March 2017 between 6am-8am..

Kind Regards

Customer Support

 


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
08/03/2017 @ 12:51

This is an update to the previous updates regarding the performance of our mail service.

We will be rescheduling the further changes from the 09/03/2017 now to the 14/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General InformationTitle of Message: Planned Email/Webmail maintenance - Thursday 9th March 6am - 8am

Created:
07/03/2017 @ 16:22

When's this work happening?
Thursday 9th of March from 6am-8am.

What does it affect?
Access to our Webmail service.

How long will it take?
Up to 2 hours, although its unlikely to take this long.

What does the work involve?
Were upgrading the software our Webmail service runs on.

Am I likely to notice the work?
Yes.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.

Is there anything else I need to know?
No.

Kind Regards

Customer Support

 

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