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: General Information
: Planned Maintenance

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Service Status

Title of Message: Planned Traffic Management Platform Maintenance - Thursday 16th May Midnight-6.00am

Created:: 15/05/2013 @ 10:36

When's this work happening?
Early tomorrow morning, 16th May.

What does it affect?
One of our traffic management switches.

How long will it take?
Up to six hours.

What does the work involve?
We're replacing some hardware that we suspect is faulty.

Am I likely to notice the work?
You shouldn't do unless something unexpected happened. There may be a short blip in the routing and classification of customers' Internet traffic but it's unlikely this will be noticed.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support.

Title of Message: Planned router maintenance - Thursday 16th May Midnight-6.00am

Created:: 15/05/2013 @ 09:15

When's this work happening?
Early tomorrow morning, 16th May.

What does it affect?
Routing across our core network.

How long will it take?
Up to six hours.

What does the work involve?
We're upgrading two of our core network routers (PTW-CR01/PTW-CR02).

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support.

Title of Message: Planned BT Network Maintenance - Week commencing 13th May 2013

Created:: 13/05/2013 @ 11:20

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

14th May
London Southbank, Guildford, Cardiff

15th May
London Southbank, Manchester, Hastings

16th May
London Southbank

20th May
Glasgow

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Adam Walker
Customer Support

Title of Message: Planned Broadband Faults Troubleshooter Maintenance - Sat 11th May 10.00pm-Sun 12th May 10.30am

Created:: 10/05/2013 @ 15:41

When's this work happening?
Saturday night into Sunday morning, 12th May.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Around 13 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Chris Purvey
Customer Support

Title of Message: Planned router maintenance - Thursday 9th May Midnight-6.00am

Created:: 08/05/2013 @ 16:09

When's this work happening?
Early tomorrow morning, 9th May.

What does it affect?
Routing across our core network.

How long will it take?
Up to six hours.

What does the work involve?
We're upgrading four of our core network routers (PTN-GW01/PTN-GW02/PTW-GW01/PTW-GW02).

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support