Online Support Centre

Service Status Duration Next update
Dial OK 0 Days 0 Hrs 0 Mins  
Anytime OK 0 Days 0 Hrs 0 Mins  
Broadband Problems Planed Maintenance 1 Days 18 Hrs 2 Mins 16/11/2014 @ 14:00
Email OK 219 Days 19 Hrs 33 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 128 Days 23 Hrs 22 Mins  
Support services OK 36 Days 22 Hrs 46 Mins  
My Account OK Planed Maintenance 73 Days 21 Hrs 16 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 07:50:04.

Service Status


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 1st Nov 22.00pm - Sun 2nd Nov 07.00am

Created:
31/10/2014 @ 15:50

When's this work happening?
22.00pm on Saturday through to 07.00am on Sunday, 2nd November.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately nine hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Regional Engineering & Repair Delays - UPDATE

Created:
30/10/2014 @ 13:47

This is an update to the previous post regarding MBORC (Matters Beyond Our Reasonable Control) declarations from BT Openreach.
Parts of the UK, in particular the South West and Wales, were hit with severe storm conditions with heavy rain, wind and lightning strikes, from Wednesday 8 into Thursday 9 October 2014.

This seriously impacted BT Openreach’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. BT Openreach therefore declared MBORC for repair activities, in the three areas, with effect from 23:59 10 October 2014.

Due to the prevailing conditions in the region, we also declared MBORC in Cardiff, with effect from 23:59 14 October 2014.

We have been working hard to to bring the position back to normal as quickly as possible and have removed MBORC from the following area:

Cardiff

MBORC remains in place in the following areas
North Wales
Swansea
Truro

We are continuing to direct available additional resource into these areas to bring the position back to normal as quickly as possible and will be monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.


We'll continue to post further updates as they become available.

Kind regards,
Adam Cassim
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 28th October 2014

Created:
27/10/2014 @ 15:58

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

30th October
Southampton

31st October
Birmingham

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 21st October 2014

Created:
20/10/2014 @ 18:04

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st October
Redcar

23rd October
Banbridge, Bedford, Bristol, Cardiff, Glasgow, Newcastle and Stepney Green

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 18th Oct 22.00pm - Sun 19th Oct 07.00am

Created:
17/10/2014 @ 14:01

When's this work happening?
22.00pm on Saturday through to 07.00am on Sunday, 19th October.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately nine hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Matthew Cruise
Customer Relations

 

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

RSS icon Madasafish Service Status is now available via an RSS feed. To subscribe to the feed simply click on the RSS icon above, then copy and paste the URL to your newsreader.

If you're not sure what RSS is then check out our "What is RSS?" page.


Customer Care: 0844 395 0830 or 0345 140 0200 (8am-8pm, 7 days a week, except Christmas Day and New Years Day)
Technical Support: 0844 395 0830 or 0345 140 0200 (24 hours a day, 7 days a week)
Copyright ©Madasafish