Online Support Centre

Service Status Duration Next update
Broadband OK 188 Days 16 Hrs 47 Mins  
Email Problems 26 Days 19 Hrs 10 Mins 24/02/2017 @ 13:00
Webspace & FTP OK 302 Days 16 Hrs 59 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 287 Days 14 Hrs 30 Mins  
My Account OK 216 Days 16 Hrs 31 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
10/02/2017 @ 12:58

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we've also made further changes early Thursday morning to how we route traffic across the mail platform. Our internal monitoring has suggested this has made some improvement to the performance of the service.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

 


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
27/01/2017 @ 13:59

This is an update to our previous posts regarding work on our webmail service.

Weve been working hard to improve the slowdowns some customers have been experiencing when using our webmail service.

Customers should now be seeing a significant improvement to the platform since this problem was raised following a number of changes made including increasing the mail storage and number of mail servers.

Were aware that a small number of our customers are continuing to experience issues and would like to reassure our customers that our engineers are continuing to work on improvements.

Thank you for your continued patience and apologies for any inconvenience caused.

Kind Regards,

Customer Support

 


General InformationTitle of Message: Planned Network Maintenance - Wednesday 7th December 01:00 - 06:00

Created:
06/12/2016 @ 14:45

When is this work happening?
Tomorrow morning the 7th of December.

What does it affect?
Broadband connectivity.

How long will it take?
Around five hours.

What does the work involve?
We're performing some maintenance on our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,

Customer Support

 


General InformationTitle of Message: Planned Email/Webmail maintenance - Monday 28th November 10pm - Tuesday 29th 6.00am

Created:
28/11/2016 @ 14:51

When's this work happening?
10pm Monday 28th, until Tuesday 29th 6am.

What does it affect?
Email collection, email delivery and access to our Webmail service.

How long will it take?
Up to eight hours, although its unlikely to take this long.

What does the work involve?
Were upgrading our email storage platform.

Am I likely to notice the work?
Yes.
You will be unable to collect any email (POP3/IMAP) for the duration of the work. When trying, your email application may return error messages.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.
Email sent to you will not be delivered whilst the work is underway.

Is there anything else I need to know?
Email sent to you during the maintenance window should be queued and delivered once the work is complete. There is a slim chance that some emails from senders not complying with internet standards may not arrive and need to be resent.

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Email/Webmail maintenance - Monday 28th November 10pm - Tuesday 29th 6.00am

Created:
25/11/2016 @ 15:52

When's this work happening?
10pm Monday 28th, until Tuesday 29th 6am.

What does it affect?
Email collection, email delivery and access to our Webmail service.

How long will it take?
Up to eight hours, although its unlikely to take this long.

What does the work involve?
Were upgrading our email storage platform.

Am I likely to notice the work?
Yes.
You will be unable to collect any email (POP3/IMAP) for the duration of the work. When trying, your email application may return error messages.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.
Email sent to you will not be delivered whilst the work is underway.

Is there anything else I need to know?
Email sent to you during the maintenance window should be queued and delivered once the work is complete. There is a slim chance that some emails from senders not complying with internet standards may not arrive and need to be resent.

Kind Regards

Customer Support

 

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