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Service Status Duration Next update
Broadband OK 112 Days 19 Hrs 7 Mins  
Email OK 0 Days 0 Hrs 0 Mins  
Webspace & FTP OK 226 Days 19 Hrs 19 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 211 Days 16 Hrs 50 Mins  
My Account OK 140 Days 18 Hrs 51 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 11:30:04.

Service Status


General InformationTitle of Message: Planned Network Maintenance - Wednesday 7th December 01:00 - 06:00

Created:
06/12/2016 @ 14:45

When is this work happening?
Tomorrow morning the 7th of December.

What does it affect?
Broadband connectivity.

How long will it take?
Around five hours.

What does the work involve?
We're performing some maintenance on our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,

Customer Support

 


General InformationTitle of Message: Planned Email/Webmail maintenance - Monday 28th November 10pm - Tuesday 29th 6.00am

Created:
28/11/2016 @ 14:51

When's this work happening?
10pm Monday 28th, until Tuesday 29th 6am.

What does it affect?
Email collection, email delivery and access to our Webmail service.

How long will it take?
Up to eight hours, although its unlikely to take this long.

What does the work involve?
Were upgrading our email storage platform.

Am I likely to notice the work?
Yes.
You will be unable to collect any email (POP3/IMAP) for the duration of the work. When trying, your email application may return error messages.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.
Email sent to you will not be delivered whilst the work is underway.

Is there anything else I need to know?
Email sent to you during the maintenance window should be queued and delivered once the work is complete. There is a slim chance that some emails from senders not complying with internet standards may not arrive and need to be resent.

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Email/Webmail maintenance - Monday 28th November 10pm - Tuesday 29th 6.00am

Created:
25/11/2016 @ 15:52

When's this work happening?
10pm Monday 28th, until Tuesday 29th 6am.

What does it affect?
Email collection, email delivery and access to our Webmail service.

How long will it take?
Up to eight hours, although its unlikely to take this long.

What does the work involve?
Were upgrading our email storage platform.

Am I likely to notice the work?
Yes.
You will be unable to collect any email (POP3/IMAP) for the duration of the work. When trying, your email application may return error messages.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.
Email sent to you will not be delivered whilst the work is underway.

Is there anything else I need to know?
Email sent to you during the maintenance window should be queued and delivered once the work is complete. There is a slim chance that some emails from senders not complying with internet standards may not arrive and need to be resent.

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Website Maintenance - Thursday 24th November 00:00 - 06:00

Created:
23/11/2016 @ 17:45

When's this work happening?
Early Thursday morning

What does it affect?
Our internal systems.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

 


General InformationTitle of Message: Planned Webmail maintenance - Monday 28th November 10pm Tuesday 29th 6.00am

Created:
21/11/2016 @ 17:18

When's this work happening?
10pm Monday 28th, until Tuesday 29th 6am.

What does it affect?
Access to our Webmail/email service.

How long will it take?
Up to eight hours.

What does the work involve?
Making changes to our email storage platform.

Am I likely to notice the work?
Yes. Our Webmail platform will be inaccessible, you will be unable to send or receive any email, and messages sent to you will be queued for the duration of the maintenance window.

Is there anything else I need to know?
No.

Kind Regards,

Customer Support

 

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