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Service Status Duration Next update
Broadband OK Planed Maintenance 32 Days 13 Hrs 20 Mins  
Email OK 0 Days 0 Hrs 0 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 19 Days 3 Hrs 51 Mins  
Support services OK 311 Days 13 Hrs 16 Mins  
My Account OK 4 Days 10 Hrs 37 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 3rd August 2015

Created:
01/08/2015 @ 14:29

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

3rd August
Bracknell, Gloucester, Ipswich, Milton Keynes, Herne Bay, Leamington, Newcastle, Colindale, Manchester Chorlton, Ryde, Isle of Wight, Stafford Walton, Locks Heath, Birmingham.

4th August
Kingswood, Bristol, Wilmslow, Manchester, East Manchester, Worthing Central, Faraday, Muswell Hill, Colindale, Bristol West, Cardiff, Great Barr, Birmingham, Dumfries, Newcastle.

5th August
Darlington, Doncaster DON, Irvine Bourtree, Southbank, Belfast Ormeau, Bradwell Abbey, Chipping Sodbury, Christchurch, Edinburgh, Fountainbridge, Hastings.

6th August
Birmingham Kings Norton, Letchworth Herts, Liverpool Widness, London Barking, London Redhill, Manchester Bury, Leamington Spa, London Upton Park, Northampton, Northwich Cheshire.

7th August
Birmingham Wednesbury, Leicester Fox, London Bexley Heath, London Bishopsgate, London Hayes North, Manchester Longford.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Broadband Troubleshooter Holding Pages - RESOLVED (87357)

Created:
29/07/2015 @ 12:42

This is an update to the earlier post regarding the availability of the faults troubleshooter on our website.

We've now resolved the problem with this service and have removed the holding pages, the troubleshooter should now be available as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Matthew Wheeler
Customer Relations

 


General InformationTitle of Message: Broadband Troubleshooter Holding Pages - UPDATE (87357)

Created:
29/07/2015 @ 10:53

We have received a further update from our suppliers advising that their systems are still having issues. The next update is due by early afternoon and we will provide further information as and when we know more.

Apologies for the continued inconvenience

Kind Regards,

Matthew Wheeler
Customer Relations

 


General InformationTitle of Message: Broadband Troubleshooter Holding Pages (87357)

Created:
29/07/2015 @ 09:19

Due to an outage on our suppliers systems we are currently unable to check the progress of any orders or faults.

As a result of this the broadband troubleshooter is currently down whilst our suppliers work on resolving the issues and we hope to have the troubleshooter available as soon as possible.

Our staff will not be able to give updates on orders or faults at this moment in time as well.

Apologies for any inconvenience caused

Kind Regards
Matthew Wheeler

 


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 27th July 2015

Created:
24/07/2015 @ 16:08

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

27th July
Liverpool Huyton, Manchester Stalybridge, Peartree, Sharrow TE, Tonypandy, Barnstaple Exchange, Coventry Central, Crawley, Glasgow Douglas,London Covent Garden.

28th July
Inverkeithing, Liskard, Liverpool Stoneycroft, London Ashford, London Primrose Hill, Manchester Whitefield, Penzance, Headingley, Morley, Keighley, Chorlton, Congleton, Chislehurst, Marylebone, Bristol, Leeds, Manchester, Wolverhampton, Southbank, Cambridge, Chesterfield, Glasgow, London Kingston, Sittingbourne, Redruth, Stalybridge, Aberdeen North, Rhyl, St Helens, Attleborough, Leamore, Stepney, Bristol, Manchester, Glasgow, Preston & Peterborough.

29th July
Newbury, Manchester Dial House,

30th July
Scarborough

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

 

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