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  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned Network Maintenance Friday 19th December 10am-4pm

Created:
18/12/2014 @ 17:31

When's this work happening?
Tomorrow, 19th December.

What does it affect?
Our TR069 Platform (automated router setup)

How long will it take?
Around 6 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. The changes taking place may lead to automated router setup and any changes to passwords not taking effect. We would advise customers to avoid doing either during the maintenance window.

Is there anything else I need to know?
If you're connecting your router to a broadband-enabled line for the first time you may need to enter your broadband username and password manually. Please refer to the set up guide that you will have received with your router.

Kind regards,

Adam Walker
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance Fri 19th December 5am-7am

Created:
17/12/2014 @ 12:18

When's this work happening?
Friday morning, 19th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take around 2 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance Thurs 18th December 10am-4pm

Created:
17/12/2014 @ 11:34

When's this work happening?
Tomorrow, 18th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take around 6 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance Thurs 18th December 7am-8am

Created:
17/12/2014 @ 11:33

When's this work happening?
Tomorrow morning, 18th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance Wed 17th December 7am-8am

Created:
16/12/2014 @ 13:25

When's this work happening?
Tomorrow morning, 17th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

 

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