Online Support Centre

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My Account		26 Days 21 Hrs 55 Mins

: General Information
: Planned Maintenance

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Service Status

Title of Message: Flickr Upload Problems (51394) - RESOLVED

Created:: 08/05/2008 @ 16:59

This is an update to the previously reported problem uploading content to the photo management website Flickr. A copy of the original announcement can be seen here:-
http://tinyurl.com/5mf8xm

Our network engineers have now implemented a fix and customers should be able to access all Flickr services as normal.

We would like to thank customers for their patience and apologise for any inconvenience caused.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Flickr Upload Problems (51394) - NEW

Created:: 08/05/2008 @ 13:35

Over recent days we have received numerous reports from customers who have been unable to upload content to 'Flickr' - the popular online photo management website.

This includes but is not limited to:

* Errors when attempting to upload photos using a standalone application like 'Uploadr'
* Errors when submitting forms.
* Errors when replacing existing photos.
* Errors adding 'buddy' icons.
* Errors posting comments to discussion boards.
* Errors updating personal profiles.

Our network engineers have been in contact with Flickr and we hope to have a short-term resolution by the end of today.

We would like to apologise for the inconvenience caused and will provide further updates as they become available.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Internal Support Systems - RESOLVED

Created:: 01/05/2008 @ 13:17

The previously reported problems affecting our internal support systems have now been resolved and service has been restored.

Our Customer Support Centre is now running again on full capacity.

Please accept our apologies for any inconvenience.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Internal Support Systems - NEW

Created:: 01/05/2008 @ 12:09

We have recently encountered a problem affecting the receipt of calls to our Customer Support Centre. We have since failed over to our back-up telephony platform and calls are being received, however the issue has also affected our data links to the Contact Centre.

Whilst customers will be able to call our support team we are unfortunately running at reduced efficiency due to the system problems we have experienced.

Customers with non-urgent enquiries are advised to raise their query via the Contact Us section of our website:-
http://www.madasafish.com/contact/

We would like to apologise for the inconvenience caused and will provide an update as soon as further information becomes available.

Kind Regards,

Bob Pullen
Customer Support.

Title of Message: Planned Broadband Network Balancing - Thursday 1st May 1:00pm-2:00pm

Created:: 01/05/2008 @ 11:45

Maintenance Window:-
Thursday 1st May 1:00pm-2:00pm.

Service Affected:-
Broadband Connectivity.

Duration of expected customer impact:-
Approximately 5 minutes.

Detailed description of work to be performed:-
We will be undertaking a period of load balancing which will involve disconnecting a number of broadband customers from the Internet. This work is required in order to balance the network following the recent addition of new central capacity. Failure to conduct this work could result in some customers seeing reduced speeds during peak times when the network is busy.

Expected customer impact:-
Some broadband customers connected to the gateway known as pcl-ag01 will be disconnected from the Internet. These customers should be able to reconnect immediately.

Other Details:-
Any customers having problems connecting once the maintenance is complete are advised to power down their equipment for 20 minutes before attempting to reconnect.

Kind Regards,

Bob Pullen
Customer Support