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Broadband OK Planed Maintenance 4 Days 13 Hrs 38 Mins  
Email OK 118 Days 9 Hrs 13 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 27 Days 13 Hrs 2 Mins  
Support services OK 34 Days 10 Hrs 33 Mins  
My Account OK 8 Days 10 Hrs 54 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned Broadband Network Maintenance - Wednesday 23rd July 5.00am - 6.00am

Created:
22/07/2014 @ 14:53

When's this work happening?
Early tomorrow morning, 23rd July.

What does it affect?
Broadband connectivity.

How long will it take?
Up to one hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 21st July 2014

Created:
21/07/2014 @ 16:10

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

22nd July
Newcastle upon Tyne, Sheffield, Derby, Reading, Stoke and Leeds

23rd July
Aberconwy, Poole, Sheffield, Manchester, Derby and Birmingham

24th July
Rhyl, Chesterfield, Southampton, Trowbridge and London Leytonstone

25th July
Hatfield Woodhouse

28th July
Manchester, London Faraday, London Colindale, Southampton and Wolverhampton

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Planned Website and Internal Systems Maintenance - Mon 21st July 11.00pm - Tue 22nd July 6.00am

Created:
21/07/2014 @ 16:09

When is this work happening?
Overnight tonight into tomorrow morning, Tuesday 22nd July.

What does it affect?
Access to our website and internal systems.

How long will it take?
About seven hours.

What does the work involve?
We're rolling a number of system updates.

Am I likely to notice the work?
You may do, yes. Our website will be unavailable between 11:00pm tonight through to 6:00am tomorrow morning (Tuesday 22nd) and holding pages will be in place. Our customer support centre will have limited access to customers' account details during this time.

Is there anything else I need to know?
No.

Kind regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 19th July Midnight - 5.00pm

Created:
18/07/2014 @ 16:16

When's this work happening?
Early tomorrow morning, 19th July.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Linn Karstrom
Customer Support

 


General InformationTitle of Message: Broadband Connectivity (82084) - RESOLVED

Created:
18/07/2014 @ 08:51

This is an update to the previous post regarding a large volume of our customers not being able to re-connect.

This issue has now been resolved and you should be able to connect as normal now.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Linn Karstrom
Customer Support

 

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