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Service Status Duration Next update
Broadband OK Planed Maintenance 74 Days 4 Hrs 9 Mins  
Email OK 0 Days 0 Hrs 0 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 65 Days 3 Hrs 4 Mins  
Support services OK 246 Days 4 Hrs 46 Mins  
My Account OK 65 Days 4 Hrs 39 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 1st June 2015

Created:
29/05/2015 @ 14:36

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

1st June
Alford Lincs, Bampton Devon, Banff Historic, Glasgow Bearsden, London Upton Park, London Upton Park, Milton Keynes, Milton Keynes, Armley Ridge, Birminghasm Selly Oak, Cricklade, High Green, Tonbridge, Stepney.

2nd June
Lee Green, Faraday, Fulham, Southbank, Shefford, Milton Keynes, Bracknell, Kingston, Birmingham Solihull, Birmingham, Cannock, Wolverhampton, Swadlincote, Molesey, Ewell, Springfield, Pinner, Garforth, Nottingham, Slough, Southbank, Birmingham, Colindale, Leeds, Higher Bolton, Horton Bank, London Grove Park, Manchester Bury, Thame Oxon, Faraday.

3rd June
Aberdeen Portlethen, Beeston, Goscote, Hardingstone, Stockbridge, Weeley, Stepney, Burgess Hill, London Ponders End, London Sidcup, London Westminster, Birmingham Telephone House, Birmingham Telephone House.

4th June
Peterborough, Trowbridge, Rochdale, Wolverhampton, Manchester, Milton Keynes, St Neots, Newcastle, Durham, Redditch Old Town, Birmingham, Bristol Central.

5th June
Newcastle Upon Tyne, Mortlake, Slough, Nuneaton, Nottingham, Huyton, Preston, Caerphilly, Cardiff, East Grinstead, Faraday, Horsham, Kingston, Cherry Hinton, Rusholme, Romford South, Elstree, Chippenham, Welwyn Garden, Manchester, Stephey, Colindale, Milton Keynes.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Fault troubleshooter maintenance - Sat 23rd May 00:01 - 17:00

Created:
22/05/2015 @ 15:13

When's this work happening?
Saturday up till 5pm

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 17 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Regards

Matthew Wheeler
Customer Relations

 


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 25th May 2015

Created:
22/05/2015 @ 15:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

25th May
Chipping Sodbury, Headington, Leyland Unit A, London Gants Hill, Crowborough, London Upton Park, Benton, Birmingham East, Birmingham East, Dumbarton Rock, Kirkby in Ashfield, Edinburgh Donaldson, Edinburgh Donaldson, Southend.

26th May
Barton-on-Humber, Idle, London Highams Park, Belfast, Leeds Basinghall, Stoke Trinity, Birmingham Chelmsley, Edinburgh Corstorphine, London Chingford, Omagh Transmissionn Area, Stepney, Newcastle upon Tyne.

27th May
Bellshill TE, Builth Wells, Clevedon, Larbert TE, London Stratford, Colindale, Glasgow Pollok, London Putney, London Shepherds Bush, Reading Central, Silsoe, Stourport.

28th May
Glasgow Maryhill, Huntley, London Richmond Kew, London Wapping, Ormskirk, Stony Stratford, Chester South, Harrowden, Kington, Darwen, London Howland St, Plymouth.

29th May
Thame Oxon, Coleshill, Crediton, London Downland, London Staines, Mexborough, Thorpe, Ellesmere, Illingworth, Immingham, Birmingham TH, Glasgow TH, London South Kensington.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matthew Wheeler
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance - Friday 22nd May 06:00-07:00

Created:
20/05/2015 @ 12:54

When's this work happening?
Friday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance there is a small chance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind Regards,
Kathryn Cashmore

 


General InformationTitle of Message: Planned Website and Internal Systems Maintenance - Wed 27th May 0.30am - 5.00am

Created:
19/05/2015 @ 13:58

When's this work happening?
Early hours of next Wednesday morning.

What does it affect?
Our website and internal systems.

How long will it take?
Up to 5 hours.

What does the work involve?
We're performing some essential maintenance on our internal systems and website.

Am I likely to notice the work?
Yes, our website will be unavailable during the maintenance window and support staff will be unable to access customer' accounts.

Is there anything else I need to know?
No.

Kind Regards,

Chris Parr
Customer Relations

 

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