Online Support Centre

Service Status Duration Next update
Broadband OK Planed Maintenance 66 Days 3 Hrs 10 Mins  
Email OK 0 Days 0 Hrs 0 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 52 Days 17 Hrs 41 Mins  
Support services OK 345 Days 3 Hrs 6 Mins  
My Account OK 1 Days 19 Hrs 50 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 13:10:04.

Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 7th Sept

Created:
04/09/2015 @ 14:26

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

7th September
Cardiff, Derby, Hove, London South Kensington, Rhyl, Merthyr Tydfil, Manchester Hulme, Great Yarmouth Town, Louth, Elgin.

8th September
Basingstoke, Bedminster, Birmingham Midland, London Bayswater, London Canonbury, Coventry Central, Ellesmere Port, Livingston Station, London Chiswick, London Deptford, Winton.

9th September
Crownhill, Leamingtin Hants, Manchester Midland, Sedgley, Skipton, London Addington, Swansea, Truro, Tunbridge Wells, Edinburgh Donaldson.

10th September
Birmingham, Chelmsford, Edinburgh Donaldson, London Chislehurst, London Egham.

11th September
Bridgwater, Bristol Cabot, London Eltham, London Hammersmith, Burntwood, Denham, Dewsbury, Gravesend, Leyburn, Manchester Walkden, Berkhampsted, Bourne End.


Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Community Site (87756) - RESOLVED

Created:
03/09/2015 @ 17:19

The issues with accessing the Community Site have now been resolved, and access should now be restored.

Thank you for your patience during this time.

Kind Regards,

Matty Cassell
Customer Relations

 


General InformationTitle of Message: Community Site (87756) - UPDATE

Created:
02/09/2015 @ 16:29

We're continuing to work on restoring access to most areas of our Community Site.

Currently the Community Site forums are available, however registration is not available for new accounts at this time.

We'll provide a further update tomorrow.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Community Accessability (87756) - UPDATE

Created:
01/09/2015 @ 13:02

Work is still ongoing and holding pages are still in place.

We now expect further updates tomorrow. Thank you again for your continued patience.

Kind Regards,

Harry Beesley
Customer Relations

 


General InformationTitle of Message: Website and Internal Systems Maintenance - 1st Sep 22:00 - 2nd Sep 06:00

Created:
01/09/2015 @ 09:51

When's this work happening?
Starting Tuesday night at 10pm.

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately 8 hours.

What does the work involve?
We're performing maintenance on our internal systems and website infrastructure.

Am I likely to notice the work?
Possibly, our website and internal systems will be unavailable during this window. There may also be occasions where the holding pages are not shown when trying to access certain areas of our website.

Is there anything else I need to know?
No

Kind regards,

Harry Beesley
Customer Relations

 

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