Online Support Centre

Service Status Duration Next update
Broadband Problems Planed Maintenance 27 Days 16 Hrs 27 Mins 28/06/2016 @ 12:00
Email OK 269 Days 21 Hrs 38 Mins  
Webspace & FTP OK 63 Days 16 Hrs 49 Mins  
Newsgroups OK 350 Days 14 Hrs 31 Mins  
Support services OK 48 Days 14 Hrs 20 Mins  
My Account OK 299 Days 16 Hrs 40 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 10:00:10.

Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 27th June 2016

Created:
24/06/2016 @ 11:53

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Website Maintenance 22nd June 23:00 - 23rd June 04:00

Created:
21/06/2016 @ 15:33

When's this work happening?
Between 11pm tomorrow evening and 4am Thursday morning.

What does it affect?
Access to our website.

How long will it take?
Around 5 hours.

What does the work involve?
We're performing maintenance on back-end systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

 


General InformationTitle of Message: Planned Network maintenance - 22nd June, 23rd June, 24th June

Created:
21/06/2016 @ 11:49

When's this work happening?
Between 1am and 6am tomorrow on the 22nd June, Thursday 23rd June and Friday 24th June.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 6 hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind regards,

Customer Support

 


General InformationTitle of Message: MBORC Declaration - Update

Created:
21/06/2016 @ 11:37

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather from Monday last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 on 8 June 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and can now remove MBORC from these areas, as follows, with effect from 23:59 on 17 June 2016:

Belfast
Province
Croydon

MBORC for repair activities remains in place in the following areas:

St Albans

We'll continue to monitor the situation in these areas and in a number of other affected areas.

We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Network Maintenance - Tuesday 21st June 10:00 - 13:00

Created:
20/06/2016 @ 14:07

What does it affect?
Broadband connectivity.

How long will it take?
Up to three hours.

What does the work involve?
We're performing maintenance on our network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

 

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