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  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 2nd March 2015

Created:
02/03/2015 @ 13:52

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

3rd March
London Stepney Green, London Faraday, Aberystwyth, Birmingham Telephone House, Bolton Kingsgate, Bristol Cabott, Glasgow Telephone House, London Ealing TE, Faraday, Northwich Cheshire, Portsmouth Trunk.

4th March
London Southbank

5th March
Basingstoke, Bedminster, Birmingham Telephone House, Dundee Steeple, London Howlands St, London South Kensington, London Southbank, Milton Keynes, Portsmouth Trunk, Walsall Bridge, Manchester.

6th March
Edinburgh Abbeyhill, Elland, Halesworth, London - Baynard House, London - Dartford, London - Hayes Common, Middleton-on-Sea, Newport - Isle of Wight, Northbourn & Kingstone.

9th March
Glasgow Barrhead, Liverpool Simonswood, London - Lea Valley, Manchester Droylesden, Saintfield, Birmingham Midland, Bristol Cabot, Edinburgh Donaldson, London - Kingston & Stepney Green.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Emergency Planned Gateway maintenance - Monday 2nd March 2.30pm - 3.30pm

Created:
02/03/2015 @ 13:34

When's this work happening?
Today, starting around 2.30pm

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on one of our gateway routers (PCL-AG01).

Am I likely to notice the work?
There's a slim possibility that some customers will be briefly disconnected from the Internet. Anybody disconnected will be able to reconnect almost immediately.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Broadband Connectivity - RESOLVED

Created:
27/02/2015 @ 19:43

The issue has now been resolved and we're now seeing that affected customers are reconnecting.

If you are still experiencing problems when trying to reconnect please follow the instructions shown at www.plus.net/reboot

Apologies for any inconvenience.


Kind regards,

Adam Walker
Customer Relations

 


General InformationTitle of Message: Broadband Connectivity - UPDATE

Created:
27/02/2015 @ 18:22

This is an update to our recent post regarding connectivity problems.

Following further investigation our suppliers have now advised that some customers with up to 24Mb/s ADSL (21CN) and fibre connections may now also be affected.

A root cause for the issue has now been identified and work is under way to resolve this as urgently as possible.

A further update will be posted when more information becomes available to us.

Apologies again for the inconvenience.


Kind regards,

Adam Walker
Customer Relations

 


General InformationTitle of Message: Data transfer issues (84887) - RESOLVED

Created:
27/02/2015 @ 16:30

This is an update to the earlier post regarding data transfer issues for some of our customers.

Following the reboot of the affected device we are now seeing customers connecting and browsing as normal. We will continue to monitor these connections to ensure everything is back to normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

 

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