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  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 24th November 2014

Created:
24/11/2014 @ 14:22

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

26th November
Leeds Basinghall and Lowestoft

27th November
Attercliffe and Slough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance Tues 25th November 13.00 - 15.00

Created:
24/11/2014 @ 13:15

When's this work happening?
Tomorrow afternoon, 25th November.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 2 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 22nd November Midnight - 9:00am

Created:
21/11/2014 @ 16:46

When's this work happening?
Midnight on Saturday through to 9:00am, 22nd November.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Adam Walker
Customer Relations

 


General InformationTitle of Message: Emergency Broadband Network Maintenance - Wednesday 19th November 1.00pm - 2.00pm

Created:
19/11/2014 @ 10:51

When's this work happening?
This afternoon, 19th November.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Adam Walker
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 18th November 2014

Created:
17/11/2014 @ 16:05

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

18th November
London Southbank and Stourport

19th November
Edinburgh Donaldson, Preston and Southampton

20th November
Glasgow, Mosborough, Northallerton and Wolverhampton Central

21st November
London Southbank and Wateringbury

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Adam Walker
Customer Relations

 

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