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  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 6th July 2015

Created:
03/07/2015 @ 15:16

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

6th July
London Poplar, Blackpool Sands Service, Bristol West, Caversham, Edinburgh Waverley, Birmingham STR, Bungay, Cambridge Central, Cirencester, Fleet, Gainsborough Trinity, Stepney.

7th July
Leeds Basinghall, London Leytonstone, Sandgate, Bath Kingsmead, Birmingham West Bromwich, Blandford, Bristol South,Edinburgh Dalkeith, Farnborough, Faraday, Tettenhall, Wolverhampton, Totton, Bristol, Upper Holloway, Southbank, Walton, Slough, Wandsworth, Slough. Warwick, Milton Keynes, Waterlooville, Kingston, West Malling, Faraday, Westbourne, Bristol, Weston Super Mare, Bristol, Willaston, Wolverhampton, Willowcroft, Nottingham, Windsor, Slough, Winsford (Cheshire), Wolverhampton, Witham, Stepney, Woodford, Stepney.

8th July
London Faraday, Aylesbury Bucks, Bangor, Bicester, Blyth Northumberland, Brigg, East Kilbride, Fernhill Heath, Inveurie Historic, Barnsley Mill, Birmingham Midland, Woodley Cheshire, Manchester, Worcester Park, Southbank, Worksop, Sheffield, Chesham, Colindale, Balham, Southbank, Corby, Milton Keynes, Cricklewood, Colindale, Deptford, Faraday, Birmingham Northern, Birmingham, Boston Ridge, Peterborough, Brixton, Faraday, Burslem, Wolverhampton, Cambridge Central, Peterborough, Canterbury, Kingston, Cheltenham, Birmingham, Ecclesfield, Sheffield.

9th July
Glasgow Giffnock, Herne Bay, Hunslet Garnet, Liverpool Bromborough, London Gypsy Hill, London Teddington, Hexham, Aberdeen Central, Aberystwyth , Ashford, Ashton in Makerfield, Aberdeen, West Glasgow, Acomb, Leeds, Almondsbury, Cardiff, Alnwick, Newcastle, Alton, Kingston, Ardrossan, Edinburgh, Aycliffe, Newcastle, Barnsley, Leeds, Edgware, Colindale, Feltham, Slough, Fernhill Heath, Birmingham, Formby, Preston, Glasgow Shettleston, Preston, Glossop, Sheffield, Halstead, Peterborough, Harrow, Colindale.

10th July
Bournemouth, Birmingham Midland, Bedford, Bangor Gwynedd, Hexham, Liverpool Claughton, London Byfleet, London Fulham, Londonderry, Manchester Prestwich, Hendon West, Colindale, Kendal, Preston, Kettering, Peterborough, Kings Lynn, Peterborough, Kingsland Green, Southbank, Merton Park, Southbank, Pudsey - Leeds, Stowmarket, Peterborough, Basinghall, Leeds, Bedford, Milton Keynes, Belfast City, Glasgow, Berwick Upon Tweed, Newcastle, Bexleyheath, Southbank, Birmingham Erdington, Birmingham, Bolton, Manchester, Bridgwater, Bristol.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Fault troubleshooter maintenance - 4th July 23:30 - 5th Jul 06:00

Created:
03/07/2015 @ 14:45

When's this work happening?
From Saturday evening to Sunday morning.

What does it affect?
Our broadband troubleshooter.

How long will it take?
Around 7 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our broadband troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our broadband troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No

Kind regards,
Chris Parr
Customer Relations

 


General InformationTitle of Message: Connection problems - Wales region (RESOLVED)

Created:
01/07/2015 @ 09:59

This is an update to yesterday's post regarding connection issues in the Wales area.

We've now been advised that these issues are resolved and customers should be able to connect as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned Network Maintenance - Wednesday 1st July 06:00-08:00

Created:
30/06/2015 @ 13:33

When's this work happening?
Tomorrow morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers, including capacity increases.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Connection problems - Wales region (NEW)

Created:
30/06/2015 @ 12:40

We've been informed that some customers in Wales may be experiencing connection issues, these problems would have started around midday today.

At the moment we've been advised that there are a number of exchanges in Wales affected by this issue.

Sorry for any inconvenience this may be causing, we'll provide an update when available.

Kind Regards,
Chris Parr

 

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