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Broadband Problems Planed Maintenance 1 Days 6 Hrs 31 Mins 31/07/2014 @ 12:00
Email OK 125 Days 2 Hrs 23 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 34 Days 6 Hrs 12 Mins  
Support services OK 41 Days 3 Hrs 43 Mins  
My Account OK 15 Days 4 Hrs 4 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 28th July 2014

Created:
28/07/2014 @ 14:26

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

29th July
London Colindale, Bristol, Cardiff, Derby, Glasgow, Leeds, Manchester, Peterborough and Slough

30th July
Birmingham, Colombo, London Colindale, Derby, Guildford, Milton Keynes, Sheffield and Wolverhampton

31st July
London Colindale, Birmingham, Colombo, Glasgow, Derby, Guildford, Peterborough, Sheffield and Slough

1st August
Birmingham, Colombo, Faraday, Glasgow, Guildford, Manchester, Peterborough, Slough and Stepney Green

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Linn Karstrom
Customer Support

 


General InformationTitle of Message: Broadband usage reporting (81101) - UPDATE

Created:
28/07/2014 @ 09:08

This is an update to our previous posts about the problem affecting the reporting of customers' broadband usage.

Our engineers are continuing to work on the problem, please accept our apologies for the continued inconvenience.

If you are unable to see your last few days' broadband usage then you may be able to resolve the problem by disconnecting/reconnecting your router/modem.

Kind regards,

Linn Karstrom
Customer Support

 


General InformationTitle of Message: Planned Broadband Network Maintenance - Monday 28th July 5.00am - 6.00am

Created:
25/07/2014 @ 11:30

When's this work happening?
Early Monday morning, 28th July.

What does it affect?
Broadband connectivity.

How long will it take?
Up to one hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Regional Engineering & Fault Delays - NEW

Created:
23/07/2014 @ 17:14

Earlier today we received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Much of the UK was hit with severe storm conditions (lightning and flooding) between Thursday 17 July 2014 and Sunday 20 July 2014. The storm caused extensive lightning and flooding damage across the UK, and has resulted to particularly serious impact to Openreach’s infrastructure in 13 areas. Damage has been caused both above and below ground including cable/drop wire damage, split poles and burnt out joints.

Openreach is now declaring MBORC for repair activities, in the areas detailed below, with effect from 23:59 21 July 2014.

North Manchester
South Yorkshire
Peterborough
Southend
Colchester
Cambridge
Broadlands
Romford
Newport
Bristol
East Downs
Swindon
Southampton

We are continuing to direct available additional resource into the affected areas to bring the position back to normal as quickly as possible. We are monitoring the situation and will remove MBORC from these areas as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind Regards,

Adam Cassim
Customer Support

 


General InformationTitle of Message: Planned Broadband Network Maintenance - Wednesday 23rd July 5.00am - 6.00am

Created:
22/07/2014 @ 14:53

When's this work happening?
Early tomorrow morning, 23rd July.

What does it affect?
Broadband connectivity.

How long will it take?
Up to one hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Purvey
Customer Support

 

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