Title of Message: Planned BT Network Maintenance - Week commencing 15th February 2016
- 12/02/2016 @ 15:42
When is this work happening?
Overnight throughout the week.
What does it affect?
How long will it take?
Up to six hours each time.
What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.
Birmingham Selly Oak, Llandrindod Wells, London Potters Bar, London Southall, Manchester Prestwich
Crowthorne, Ashford, Bolton, Bristol Central, Darlington, Falkirk, Newport Gwent
Farnham Surrey, Ellesmere
Sawtry, Callington, Middleton-in-Teesdale, Skyport, Somersham, Marine, Hope, Saffron Walden, Sunbury, Shaw, St.Annes, Finningley, Cantley, South Shore, Llannefydd, Mold, Daubhill, Northbourne, Devoran
Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect
Title of Message: MBORC Declaration - UPDATE
- 10/02/2016 @ 19:03
We have received communications from our suppliers regarding MBORC (Matters Beyond Our Reasonable Control) declaration for some areas. Please find the information regarding this below:
This week, parts of the country have been hit by storm Imogen, bringing further extreme weather, in particular to the west and south west.
As a result of this, our infrastructure in a number of our SOM areas has been further impacted both above and below ground. Fault intake in the affected areas is at extremely high levels (Monday 08 February saw Openreach's fault intake hit an all-time record daily high of 18,001) and we are facing serious access and mobility problems for our engineering teams.
Openreach is therefore declaring MBORC for provision appointment availability (FAD) in the following areas, with effect from 23:59 10 February 2016:
Under a separate notification Openreach has also declared MBORC for repair activities in the following areas, with effect from 23:59 10 February 2016:
In all of these cases we are continuing to direct available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.
We will be monitoring the situation and will remove MBORC from these areas as soon as service can be restored to levels they were at immediately before the severe weather.
We'll continue to monitor for updates and provide these as they become available.