Online Support Centre

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: General Information
: Planned Maintenance

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Service Status

Title of Message: CSC Support - RESOLVED

Created:: 20/03/2010 @ 15:04

This is an update to the previously posted issue regarding an outage in one of our call centres.

Our engineers have now resolved this problem and both call centres are now operational.

We apologise for any delays and inconvenience caused.

Kind Regards,

Stephen Brown
Customer Support

Title of Message: CSC Support - NEW

Created:: 20/03/2010 @ 11:55

One of our call centres is currently experiencing an outage with our internal systems. Please be aware that call wait times are going to be longer than usual as all calls are now being handled by one call centre.

We apologise for any delays and inconvenience caused. We will provide more information as soon as we have it.

Kind Regards,

Stephen Brown
Customer Support

Title of Message: Planned Faults System Maintenance - Saturday 20th March 11.30pm-Sunday 21st March 6.30am

Created:: 19/03/2010 @ 14:18

When's this work happening?
Saturday night into Sunday Morning.

What does it affect?
Our fault reporting systems.

How long will it take?
Seven hours.

What does the work involve?
Our suppliers are carrying out maintenance work on some of their backend systems.

Am I likely to notice this work?
Our automated Broadband Fault Checker will be unavailable for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
If you need to raise a fault then we suggest that you avoid contacting us during this maintenance window as we will not have access to all of the necessary systems.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Home Phone faults platform currently down (61027) - RESOLVED

Created:: 19/03/2010 @ 11:43

This is an update to the previously posted issue regarding problems with the Home Phone faults platform.

Our suppliers have advised that this issue is now resolved.

All phone related faults are once more being progressed as normal.

We apologise for any delays and inconvenience caused.

Kind regards,

Matt Taylor
Customer Support

Title of Message: Planned DNS server maintenance - Thursday 18th March 2:00pm-4:00pm

Created:: 18/03/2010 @ 13:45

When's this work happening?
This afternoon, 18th March.

What does it affect?
Our customer-facing DNS platform.

How long will it take?
About two hours.

What does the work involve?
We will be upgrading the software version being used by the caching DNS servers at one of our London data centres.

Am I likely to notice the work?
No.

Is there anything else I need to know?
This work will be done in phases. Phase one which involved upgrading a single server took place on Monday without any problems being encountered. This is phase two of the work that involves upgrading all of the servers at a single site. We'll announce details about the last phase of the work nearer the time.

Kind Regards,

Bob Pullen
Customer Support