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Broadband OK Planed Maintenance 2 Days 23 Hrs 35 Mins  
Email OK 180 Days 3 Hrs 53 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 89 Days 7 Hrs 42 Mins  
Support services OK 4 Days 21 Hrs 21 Mins  
My Account OK 34 Days 5 Hrs 36 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 23rd September 2014

Created:
22/09/2014 @ 15:08

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

23rd September
Bristol, Cardiff, Guildford, Leeds, Manchester, Newcastle and Peterborough

24th September
Bristol, Cardiff, Colindale, Croydon South, Glasgow, Peterborough and Preston

26th September
Cardiff, Colindale, Derby, Faraday, Glasgow, Guildford, Peterborough and Slough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 23rd September 2014

Created:
22/09/2014 @ 15:01

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

16th September
Bristol, Newcastle, Peterborough and Preston

18th September
Bradford, Bristol, Burton on Trent, Cardiff, Colombo, Glasgow, Leeds, Newcastle and Peterborough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 23rd September 2014

Created:
22/09/2014 @ 15:01

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

16th September
Bristol, Newcastle, Peterborough and Preston

18th September
Bradford, Bristol, Burton on Trent, Cardiff, Colombo, Glasgow, Leeds, Newcastle and Peterborough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Connectivity (82855) - RESOLVED

Created:
19/09/2014 @ 17:34

This is in an update to our previous posts regarding the recent connectivity problem.

The majority of our customers have now been able to re-connect to the Internet, however, some customers may still be struggling to get re-connected.

Customers who are still struggling to connect please manually log in to your router and under the 'Technicolor Gateway' section on the left hand side please select 'Configuration' and at the bottom of the screen click 'Setup my Technicolor Gateway' and follow the steps provided.

For further information please see the 'Connection Settings' table on this page: http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml

Apologies for the inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 20th September Midnight - 5.00pm

Created:
19/09/2014 @ 15:10

When's this work happening?
Midnight on Saturday through to Saturday 5.00pm, 20th September.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Linn Karstrom
Customer Relations

 

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