Online Support Centre

Service Status Duration Next update
Broadband OK Planed Maintenance 15 Days 0 Hrs 21 Mins  
Email OK 241 Days 0 Hrs 28 Mins  
Webspace & FTP OK 34 Days 19 Hrs 39 Mins  
Newsgroups OK 321 Days 17 Hrs 21 Mins  
Support services OK 19 Days 17 Hrs 10 Mins  
My Account OK 270 Days 19 Hrs 30 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 12:50:05.

Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 30th May 2016

Created:
27/05/2016 @ 17:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

2nd June -
SHEFFIELD ELDON HSE

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 23rd May 2016

Created:
20/05/2016 @ 17:18

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

25th May
MOSBOROUGH, BIRMINGHAM

26th May
BIRMINGHAM, RAINHAM KENT, BURNHAM-ON-SEA, ABERDARE TE, LIVERPOOL AINTREE ATE, LONDON DULWICH, LYMINGTON HANTS, LIVERPOOL MAGHULL, LONDON RAINHAM

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

 


General InformationTitle of Message: Data Transfer Issues (92124) - RESOLVED

Created:
16/05/2016 @ 12:28

This is an update to our previous posts regarding data transfer issues when trying to access online services or websites.

Our engineers have identified the root cause of the issue and are now working with our suppliers to fix the problem.

Steps have been taken in the meantime to mitigate any further impact from this issue and we don't anticipate any further problems to be caused by this.

Apologies for any inconvenience this may have caused.


Kind Regards,
Customer Support

 


General InformationTitle of Message: Data Transfer Issues (92124) - UPDATE

Created:
14/05/2016 @ 14:10

This is an update to the earlier posts regarding data transfer issues when trying to access online services or websites.

Our engineers have resolved the issue and monitoring will continue over the weekend.

We will review the issue with our suppliers on Monday and will keep this service status thread open in the meantime.


Kind Regards,
Customer Support

 


General InformationTitle of Message: Web Chat Accessibility Issues (92082) - RESOLVED

Created:
11/05/2016 @ 19:39

Around an hour ago, we were experiencing issues with the web chat service on our website. Our engineers have confirmed that the issue is now resolved, and that chat is showing as readily available again.

We apologise for any inconvenience which may have been encountered this evening.

Kind Regards

Customer Support

 

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