Online Support Centre

Service Status Duration Next update
Broadband Problems Planed Maintenance 45 Days 3 Hrs 6 Mins 20/02/2016 @ 20:00
Email OK 132 Days 8 Hrs 48 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 213 Days 1 Hrs 41 Mins  
Support services OK 126 Days 12 Hrs 11 Mins  
My Account OK Planed Maintenance 162 Days 3 Hrs 50 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 20:10:04.

Service Status


General InformationTitle of Message: Planned Website Maintenance - 13th - 14th February 22:00 - 07:00

Created:
12/02/2016 @ 15:53

When's this work happening?
Between 10pm on Saturday 13th February and 7am on 14th February 2016

What does it affect?
Access to our website.

How long will it take?
Around 9 hours.

What does the work involve?
Work being carried out on our suppliers systems that our website relies on.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 15th February 2016

Created:
12/02/2016 @ 15:42

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

15th
Birmingham Selly Oak, Llandrindod Wells, London Potters Bar, London Southall, Manchester Prestwich

16th
Crowthorne, Ashford, Bolton, Bristol Central, Darlington, Falkirk, Newport Gwent

17th
Farnham Surrey, Ellesmere

19th
Sawtry, Callington, Middleton-in-Teesdale, Skyport, Somersham, Marine, Hope, Saffron Walden, Sunbury, Shaw, St.Annes, Finningley, Cantley, South Shore, Llannefydd, Mold, Daubhill, Northbourne, Devoran

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Website Maintenance - 12th February 00:00 - 06:00

Created:
11/02/2016 @ 15:52

When's this work happening?
Between midnight and 6am on Friday 12th February 2016

What does it affect?
Access to our website.

How long will it take?
Around 6 hours.

What does the work involve?
Ongoing work to improve our overall service.

Am I likely to notice the work?
Yes, our website will be unavailable. Holding pages will be in place during the maintenance window.

Is there anything else I need to know?
No.

Kind regards

Customer Support

 


General InformationTitle of Message: MBORC Declaration - UPDATE

Created:
10/02/2016 @ 19:03

We have received communications from our suppliers regarding MBORC (Matters Beyond Our Reasonable Control) declaration for some areas. Please find the information regarding this below:


This week, parts of the country have been hit by storm Imogen, bringing further extreme weather, in particular to the west and south west.

As a result of this, our infrastructure in a number of our SOM areas has been further impacted both above and below ground. Fault intake in the affected areas is at extremely high levels (Monday 08 February saw Openreach's fault intake hit an all-time record daily high of 18,001) and we are facing serious access and mobility problems for our engineering teams.

Openreach is therefore declaring MBORC for provision appointment availability (FAD) in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol

Under a separate notification Openreach has also declared MBORC for repair activities in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol
Taunton

In all of these cases we are continuing to direct available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.

We will be monitoring the situation and will remove MBORC from these areas as soon as service can be restored to levels they were at immediately before the severe weather.


We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

 


General InformationTitle of Message: Broadband Connectivity (90176) - RESOLVED

Created:
03/02/2016 @ 10:21

This is an update to the previous posts regarding inability to reconnect to the broadband network.

We're pleased to confirm this issue has now been resolved and connectivity returned as normal.

Kind Regards,

Customer Support

 

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