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Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 142 Days 5 Hrs 0 Mins  
My Account OK 71 Days 7 Hrs 1 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned Network Maintenance Monday 5th September 01:00 - 05:00

Created:
02/09/2016 @ 15:35

When is this work happening?
Monday morning, 5th September.

What does it affect?
Broadband connectivity.

How long will it take?
Around four hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,
Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 6th September 2016

Created:
02/09/2016 @ 14:53

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

6th September
Evesham, Southport,


9th September
Slough


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Customer Support

 


General InformationTitle of Message: Planned Website and Internal Systems Maintenance 2nd September Midnight 3rd September 06:00

Created:
01/09/2016 @ 13:24

What does it affect?
Access to our website and internal systems.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems that our website relies on.

Am I likely to notice the work?
Yes, access to our internal systems and also our website will be unavailable during the maintenance window, holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

 


General InformationTitle of Message: Planned Website Maintenance 31st August 22:00 - 1st September 06:00

Created:
30/08/2016 @ 11:55

When's this work happening?
Wednesday evening until Thursday Morning.

What does it affect?
Our internal systems.

How long will it take?
Approximately eight hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

 


General InformationTitle of Message: Fault troubleshooter maintenance - 27th Aug 22:00 - 28th Aug 06:00

Created:
26/08/2016 @ 17:34

When's this work happening?
Saturday night through to Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
The troubleshooter will be unavailable for a period of time during the maintenance window.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

 

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