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Service Status Duration Next update
Broadband OK Planed Maintenance 34 Days 4 Hrs 19 Mins  
Email OK 0 Days 0 Hrs 0 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 25 Days 3 Hrs 14 Mins  
Support services OK 206 Days 4 Hrs 56 Mins  
My Account OK 25 Days 4 Hrs 49 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Website and internal system problems - NEW & RESOLVED

Created:
19/04/2015 @ 13:11

Earlier today we experienced an issue causing our website to be unavailable, this problem also meant that our staff had limited access to our internal systems.

The problem causing these errors has now been resolved and our site should be available as normal again.

Sorry for any problems this may have caused.

Kind regards,

Chris Parr
Customer Support

 


General InformationTitle of Message: Planned Network maintenance - Wed 22nd April 05:00 - 07:00

Created:
18/04/2015 @ 09:41

When's this work happening?
Wednesday morning starting at 5am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 20th April 2015

Created:
17/04/2015 @ 14:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th April
Penarth, Shepton Mallett, Birmingham Erdington, Derby, High Wycombe, London Stepney, Shrewsbury, Wolverhampton, London Perivale, Manchester Woodley.

21st April
Cardiff, Tavistock Kelly, Walsgrave on Sea, Bridgewater, Cardiff, Carlisle Portland House, Chesterfiled, Crawley, Exeter Castle, London Croydon South SSC, Faraday.

22nd April
Pontefract, Sheffield Eldon House, Tunbridge Wells South, Cholderton, Crayford, Ilford North, Longridge - Lancs, Midhurst, Newcastle-upon-Tyne, Norwich, Nottingham Sheriff, Enfield.

23rd April
Birmingham Telephone House, Bolton Kingsgate, Bradford Central, Hove, London Woodford, Slough, Burntwood, Grays, Greenock, London Worcester Park.

24th April
Haslemere, Harley, London Northwood, Tynegate, Sambrook, Malton, Milton Keynes, Northwich, Slough, Wolverhampton and Windsor, Poulton-le-Fylde, Dronfield.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned Network maintenance - Wed 15th April 06:00 - 07:00

Created:
14/04/2015 @ 14:38

When's this work happening?
Wednesday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers may be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

 


General InformationTitle of Message: Planned BT Broadband Network Maintenance - Week commencing 13th April 2015

Created:
10/04/2015 @ 16:12

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

14th April
Headington, South Shields, Walsall Bridge, Wrexham Central, Haverhill, Kettering, Langley Mill, Lofthouse Gate, London Faraday, Slough.

15th April
London Stepney, London Isleworth, Bishops Stortford, Crawley, Hemel Hempstead, High Wycombe, Oxford, Wolverhampton, Stevenage, Washington, Wimborne, Newcastle Upon Tyne.

16th April
London Faraday, London Greenwich, London Rickmansworth, Low Fell, Penn Staffs, Stoke Fleming, Wath Upon Dearne, London Croydon South, Preston Arkwright, Sheffield Eldon House, Southampton, Swindon.

17th April
Bourne, Coatbridge, Coningsby, Dudley Hill, London Bishopsgate, Rainham Kent, Tilbury, Wadsley Bridge, Willenhall, Belfast City.


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

 

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