Online Support Centre

Service	Duration	Next update
Dial	9 Days 0 Hrs 33 Mins
Anytime	9 Days 0 Hrs 33 Mins
Broadband	2 Days 1 Hrs 28 Mins	06/02/2012 @ 12:00
Email	24 Days 9 Hrs 16 Mins
Webspace & FTP	0 Days 0 Hrs 0 Mins
Newsgroups	0 Days 0 Hrs 0 Mins
Support services	0 Days 22 Hrs 58 Mins
My Account	1 Days 2 Hrs 55 Mins

: General Information
: Planned Maintenance

This page is refreshed every 10 minutes. It was last refreshed @ 16:30:07.

Service Status

Title of Message: Homepages and Email Access (70062) - RESOLVED

Created:: 27/01/2012 @ 17:31

This is an update to your previous post regarding problems with our homepages and email services.

Our network engineers have now resolved the issue and all webspace access and email collection/delivery is now working as normal.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Joanne Pilson
Customer Support

Title of Message: Homepages and Email Access (70062) - NEW

Created:: 27/01/2012 @ 16:50

We are currently investigating reports from customers who are experiencing problems when attempting to FTP to their webspace or browse to hosted websites. This may also be affecting mail delivery and collection as well as webmail.

Our network engineers are investigating and further details will be provided as they become available.

Kind Regards,

Joanne Pilson
Customer Support

Title of Message: Card payments and updating payment details (70056) - RESOLVED

Created:: 27/01/2012 @ 16:22

With regard to our earlier post regarding the issue affecting card payments and updating payment details through our website or through our internal systems.

This has now been remedied, card payments can now be made and payment details updated. We are confident that the issues are now fully resolved.

Please accept our apologies for any inconvenience this may have caused.

Kind regards,

Joanne Pilson
Customer Support

Title of Message: Card payments and updating payment details (70056) - UPDATE

Created:: 27/01/2012 @ 13:34

Further to our earlier post regarding the issue affecting card payments made through our website or through our internal systems.

this has now been remedied and card payments can now be made. However, the underlying issue is yet to be identified so this service status will remain open until such time.

Kind regards,

Joanne Pilson
Customer Support

Title of Message: Card payments and updating payment details (70056) - NEW

Created:: 27/01/2012 @ 11:33

We've become aware of an issue affecting card payments made through our website or through our internal systems. This same issue is also affecting the addition of new card details.

Customers attempting to make a payment or add new card details via our website are currently seeing a white screen or an error message. Our support team are also having the same issue.

We're currently investigating and will update this post as soon as any more information is available.

We apologise sincerely for any inconvenience caused.

Kind regards,

Matt Taylor
Customer Support