Online Support Centre

Service Status Duration Next update
Broadband OK 0 Days 0 Hrs 0 Mins  
Email Problems 269 Days 16 Hrs 0 Mins 09/10/2017 @ 13:00
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 0 Days 0 Hrs 0 Mins  
My Account OK 0 Days 0 Hrs 0 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Webmail issues

Created:
29/09/2017 @ 12:51

Since February we have seen improved performance on our email platform due to the ongoing work we are carrying out and although we have seen these improvements, there are still patches of poor performance therefore, we cannot move this status to green.

We’re continuing to work on the platform to improve its stability and will keep you informed along the way.

Kind Regards,

Plusnet Support

 


General InformationTitle of Message: Webmail issues

Created:
21/09/2017 @ 19:08

We have been working hard to fix this issue last night and today, and most of the issues, which affected a small number of customers, has now be resolved. We are continuing to work hard to make the webmail service quicker and will update further soon. Thank you for your patience.

Kind Regards,

Plusnet Support

 


General InformationTitle of Message: Webmail issues

Created:
21/09/2017 @ 11:03

We're currently aware of an issue affecting a small number of customers where they are experiencing issues accessing or viewing emails via our Webmail service at webmail.plus.net

Our engineers are investigating and we'll provide an update as we can.

Kind Regards,

Plusnet Support

 


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
05/05/2017 @ 16:20

This is a further update regarding the performance of our mail service.

We are continuing to work on the previously mentioned improvements to the service and these will continue over the coming weeks.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 


General InformationTitle of Message: Email/Webmail connection issues (96159) - UPDATE

Created:
11/04/2017 @ 12:29

This is a further update regarding the performance of our mail service.

Over the coming weeks we will be working on some further upgrades to our Webmail platform as a part of our larger plan to enhance the performance of this service.

Apologies for any inconvenience whilst we continue to work on improving the service.


Kind Regards,

Customer Support

 

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