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Service Status Duration Next update
Dial OK 0 Days 0 Hrs 0 Mins  
Anytime OK 0 Days 0 Hrs 0 Mins  
Broadband Problems Planed Maintenance 13 Days 5 Hrs 1 Mins 22/04/2014 @ 11:00
Email OK 22 Days 1 Hrs 23 Mins  
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 152 Days 20 Hrs 42 Mins  
My Account OK 148 Days 22 Hrs 59 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
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Service Status


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 21st April 2014

Created:
17/04/2014 @ 13:46

When's this work happening?
Early hours of most days next week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

22nd April
Reading, London Colindale, Sheffield, Preston, Honiton and Glasgow

23rd April
Wolverhampton, Walsall, London Southbank, Preston, Bristol, Cardiff, Derby and Newcastle upon Tyne.

24th April
London Faraday, Derby, Manchester, Birmingham and Cardiff

25th April
London Bermondsey

28th April
Birmingham, London Southbank, Luton, Edinburgh and Cardiff

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Online services and streaming (80309) - UPDATE

Created:
16/04/2014 @ 13:37

This is an update to Monday's post regarding problems using or accessing some online services and streaming websites.

We are still in contact with the one remaining service and site affected and they are working with us to resolve this problem.

If you're experiencing this issue then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey

 


General InformationTitle of Message: Online services and streaming (80309) - UPDATE

Created:
14/04/2014 @ 13:59

This is an update to Friday's post regarding problems using or accessing some online service and streaming websites.

We are still in contact with the remaining services and sites affected and they are working with us to resolve these problems.

If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Planned BT Network Maintenance - Week commencing 14th April 2014

Created:
14/04/2014 @ 12:36

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

15th April
Peterborough, Manchester and Sheffield

16th April
Leicester, London Southbank, Derby and Birmingham

17th April
Sheffield and Birmingham

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

 


General InformationTitle of Message: Broadband Faults Troubleshooter Maintenance - Sat 12th Apr 10.00pm - Sun 13th Apr 6.00am

Created:
11/04/2014 @ 17:30

When's this work happening?
Saturday evening, 12th April through to Sunday morning, 13th April.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Chris Purvey
Customer Support

 

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