Online Support Centre

Service Status Duration Next update
Broadband Problems Planed Maintenance 9 Days 23 Hrs 15 Mins 04/08/2016 @ 16:00
Email OK 301 Days 19 Hrs 58 Mins  
Webspace & FTP OK 95 Days 15 Hrs 9 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 80 Days 12 Hrs 40 Mins  
My Account OK Planed Maintenance 9 Days 14 Hrs 41 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 08:20:05.

Service Status


General InformationTitle of Message: Planned BT Network Maintenance – Week commencing 1st August 2016

Created:
29/07/2016 @ 17:17

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

2nd August
Newcastle Upon Tyne

3rd August
Aberdare, East Kilbride, Formby, Laindon, Sevenoaks, Telford Wellington

5th August
Sheffield Beauchief, Kingston South West


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

 


General InformationTitle of Message: Planned Website Maintenance 1st August 22:30 – 2nd August 06:00

Created:
29/07/2016 @ 13:47

When's this work happening?
Monday evening until Tuesday Morning.

What does it affect?
Our internal systems.

How long will it take?
Approximately seven hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

 


General InformationTitle of Message: MBORC Declaration UPDATE

Created:
28/07/2016 @ 15:08

This is an update to last week’s post regarding the recent MBORC (matters beyond our reasonable control) declaration.
The previously mentioned repair activities are still taking place as and MBORC remains open in the following areas:
Highlands & Islands
North East Scotland
Cumbria
North Wales
Central Scotland
We’ll continue to monitor this situation with our suppliers and will provide a further update as soon as possible.


Kind Regards,

Customer Support

 


General InformationTitle of Message: Faults Troubleshooter Issues - RESOLVED

Created:
21/07/2016 @ 17:38

This is an update to our previous post about issues accessing our Broadband Faults Troubleshooter.

The underlying issue has now been fixed and access to the Troubleshooter has been restored.

Sorry for any inconvenience this might have caused.


Kind Regards,

Customer Support

 


General InformationTitle of Message: Faults Troubleshooter Issues - NEW

Created:
21/07/2016 @ 15:01

Our Broadband Faults Troubleshooter is currently unavailable.

Customers trying to access this page are likely to encounter the error "The service is temporarily unavailable. Please try again later."

If you are experiencing connection problems please refer to the faults troubleshooting guides on our website in the first instance.


Kind Regards,

Customer Support

 

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

RSS icon Madasafish Service Status is now available via an RSS feed. To subscribe to the feed simply click on the RSS icon above, then copy and paste the URL to your newsreader.

If you're not sure what RSS is then check out our "What is RSS?" page.


Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
Copyright ©Madasafish