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Service Status Messages


General Information Title of Message: MBORC (Matters Beyond Our Reasonable Control) Declaration - RESOLVED

Created:
18/08/2016 @ 17:22

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"In July parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. These weather incidents caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in five areas, on 21 July 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and were able to remove MBORC from two areas on 4 August 2016 and two further areas on 11 August 2016.

We are now able to remove MBORC from the last remaining area with effect from 23:59 on 18 August 2016:

North East Scotland"

We are now closing this service status.

Kind Regards

Customer Support

 


General Information Title of Message: MBORC (Matters Beyond Our Reasonable Control) Declaration - UPDATE

Created:
11/08/2016 @ 14:49

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"In early July parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. These weather incidents caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in five areas, on 21 July 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and were able to remove MBORC from two areas on 4 August 2016:

We are now able to remove MBORC from two further areas with effect from 23:59 on 11 August 2016:

Cumbria
Central Scotland

MBORC remains in place in the following area:

North East Scotland

We'll continue to monitor the situation in this area and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

 


General Information Title of Message: MBORC Declaration - UPDATE

Created:
04/08/2016 @ 15:23

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Two weeks ago, parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. Again this week Central Scotland experienced another extensive thunder and lightning strike. These weather incidents have caused serious impacts to our suppliers infrastructure, with damage both above and below ground, and fault intake in affected areas is at extremely high levels.

On 21 July 2016 along with our suppliers we declared MBORC for repair activities in five areas.
We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and are now able to remove MBORC from the following areas with effect from 23:59 on 4 August 2016:

Highlands & Islands
North Wales

MBORC remains in place in the following areas:
North East Scotland
Cumbria
Central Scotland"

Kind Regards

Customer Support

 


General Information Title of Message: MBORC Declaration UPDATE

Created:
28/07/2016 @ 15:08

This is an update to last week’s post regarding the recent MBORC (matters beyond our reasonable control) declaration.
The previously mentioned repair activities are still taking place as and MBORC remains open in the following areas:
Highlands & Islands
North East Scotland
Cumbria
North Wales
Central Scotland
We’ll continue to monitor this situation with our suppliers and will provide a further update as soon as possible.


Kind Regards,

Customer Support

 


General Information Title of Message: Broadband Issues - RESOLVED

Created:
21/07/2016 @ 14:23

This is an update to the earlier posts regarding customers experiencing problems connecting to internet services.

The issue causing this has now been resolved and we're seeing normal levels of usage again.

Apologies for any inconvenience this may have caused.

  

Kind Regards,

Customer Support

 

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