Online Support Centre

In an effort to ensure that you will see articles that are most relevant to your system, we have detected some basic information about your computer. If any of this information is incorrect, or missing please use the edit link next to each field.

General Information

Verified by Visa and MasterCard SecureCode FAQ
Information about the Verified by Visa/MasterCard SecureCode online security system for card payments.
Madasafish Complaints Code of Practice
Find out about our complaints handling procedure
VAT Update 2009 - FAQ
FAQ relating to the VAT increase (December 2009).
Terms and Conditions Update FAQ - September 2009
FAQ for the Terms and Conditions updates made during September 2009

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If we have not been able to address your query through a support article please contact our support team for further assistance.

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  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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