Online Support Centre

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General Information

Verified by Visa and MasterCard SecureCode FAQ
Information about the Verified by Visa/MasterCard SecureCode online security system for card payments.
Madasafish Complaints Code of Practice
Find out about our complaints handling procedure
VAT Update 2009 - FAQ
FAQ relating to the VAT increase (December 2009).
Terms and Conditions Update FAQ - September 2009
FAQ for the Terms and Conditions updates made during September 2009

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

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Broadband OK
Email Problems
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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