Online Support Centre

Hardware dispatch

Once we receive confirmation that your order is placed and we have a definite date on which your broadband will be enabled, we will dispatch your hardware.

The hardware is sent out via Royal Mail and you should receive it 2-3 days before your broadband is due to be activated.

You will be required to sign for the hardware on delivery. If you are not available when the attempted delivery takes place, a card will be left with contact details. You will be able to arrange another delivery or arrange to pick up your hardware from an appropriate location.

If you have ordered additional microfilters, these microfilters will be sent out separate to the broadband router which you have ordered.


Has this page helped you solve your problem? Your feedback helps us to improve the help we provide.

Rate this page : happy neutral unhappy

Please note: We cannot reply to individual feedback through Rate My Page. If you need more help with a problem please use Contact Us.

Changing broadband packages

Updating your contact details

Service Status RSS icon

Broadband OK
Email Problems
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
Copyright ©Madasafish