Online Support Centre

In an effort to ensure that you will see articles that are most relevant to your system, we have detected some basic information about your computer. If any of this information is incorrect, or missing please use the edit link next to each field.

Provisioning query

Traffic management
How we manage traffic on our network

Provisioning issue
Problems with providing broadband

Moving home
Help with moving broadband to a new address

MACs & migration
Requesting a MAC Key and moving to a new provider

Hardware dispatch
Information about hardware delivery

Broadband Max
Articles about high-speed broadband

No capacity at local exchange
Unfortunately, there are possibilities whereby BT have no capacity for new broadband connections at some phone exchanges.
Postcode mismatch
Article about how broadband orders may be rejected when a postcode appears not to match a telephone number

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

Service Status RSS icon

Broadband OK
Email OK
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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