Online Support Centre

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Connection troubleshooting

Slow speeds
Solving the problem of slow speeds

Intermittent connections
Is your connection dropping? Find out what might be causing it

Hardware problems
Common issues with modem/routers are covered here

Flashing or no DSL light
Help with loss of syncronisation

Cannot connect
Help with connecting to the Internet

Broadband Speed Faults Guide
Handy tips to help identify whether you have a broadband speed fault.
Expected Speeds
Find out about the speeds you can expect from our broadband products.
Using the Broadband Speed Test
A guide to using Madasafish's Broadband Speed Test website.
Unable to use Outlook Express because of a dial-up box
How to solve Outlook Express not opening because of a dial-up box
Unable to get to your modem / router homepage
How to solve not being able to access your modem/router homepage
Troubleshooting your connection speed
Troubleshooting your connection speed

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

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Broadband OK
Email OK
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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