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Online Support Centre
In an effort to ensure that you will see articles that are most relevant to your system, we have detected some basic information about your computer. If any of this information is incorrect, or missing please use the edit link next to each field.
Provisioning query
Traffic management
How we manage traffic on our network
Up to 8Mb speeds
Articles about high-speed broadband
Provisioning issue
Problems with providing broadband
Moving home
Help with moving broadband to a new address
MACs & migration
Requesting a MAC Key and moving to a new provider
Hardware dispatch
Information about hardware delivery
How we manage traffic on our network
Up to 8Mb speeds
Articles about high-speed broadband
Provisioning issue
Problems with providing broadband
Moving home
Help with moving broadband to a new address
MACs & migration
Requesting a MAC Key and moving to a new provider
Hardware dispatch
Information about hardware delivery
No capacity at local exchange
Unfortunately, there are possibilities whereby BT have no capacity for new broadband connections at some phone exchanges.
Unfortunately, there are possibilities whereby BT have no capacity for new broadband connections at some phone exchanges.
Postcode mismatch
Article about how broadband orders may be rejected when a postcode appears not to match a telephone number
Article about how broadband orders may be rejected when a postcode appears not to match a telephone number
: General Information
: Planned Maintenance
