Online Support Centre

Getting started - Voyager 240

Before installing your Voyager 240 Router, it is imperative that:

  • Your telephone line has been configured for Broadband and has been activated.
  • You have your Broadband Username and Password.
  • If you are replacing an existing Broadband modem, it must be unplugged from your line and uninstalled from your computer.
  • Your computer meets the minimum specification required.

Please ensure that you have the following items in the Voyager 240 box:

  • One Voyager 240 Router
  • Two Broadband microfilters
  • Two grey Ethernet Cables (RJ-45)
  • One black Broadband Line Cable (RJ-11)
  • One power supply
  • CD with User Guide
  • Foldout Quick Start Guide

Plug a microfilter into every telephone socket that has telephony equipment attached to it (e.g. phone, fax, answering machine, caller ID, cordless base, skybox)

Connect your existing telephony equipment to the Phone socket of the microfilter.

To install the Voyager 240:

  • Locate the Voyager 240 near a phone socket on your Broadband line
  • Plug the Power Supply and the black Broadband Line Cord into the sockets on the back of the Voyager 240 (sockets are marked Power and DSL respectively)
  • Plug the Power Supply into the nearest mains socket and make sure the socket is switched-on
  • Plug the Broadband line cord into the DSL socket of the Broadband Microfilter
  • Plug the microfilter into a telephone socket on your activated Broadband line
  • Press the power switch on the back of the Voyager 240. The Power light on the front will turn green.
  • Wait until the DSL light on the front stops flashing and is solid green.

If the DSL light is OFF or keeps flashing, please check the following:

  • Your Broadband line cord is connected at one end to the DSL socket of a microfilter and at the other end to the DSL socket in the back of your Voyager 240.
  • There are no other Broadband modems or routers connected to the line.
  • You are using the Broadband Line Cord supplied with your Voyager 240.
  • If you are replacing an existing Broadband modem or router on your Broadband line, you might have to wait several minutes for the network to detect your new router. Leave the Voyager 240 connected to the line and switched-on. After a while, the DSL light should be permanently solid green.
  • Try using another microfilter.
  • Disconnect every other telephony device from your line. If this solves the problem, reconnect them one by one to try and isolate the device that is causing the problem. Try using a different microfilter for this device.
  • If none of the above works, please contact us.

You can connect your computer, games console and any other device equipped with an Ethernet network card to the Voyager 240 using one of the grey Ethernet cables provided in the box. This allows any computer or games consoles, located near the Voyager 240, to share your Broadband connection.

To install your Voyager 240 Router, please refer to the following document:


Has this page helped you solve your problem? Your feedback helps us to improve the help we provide.

Rate this page : happy neutral unhappy

Please note: We cannot reply to individual feedback through Rate My Page. If you need more help with a problem please use Contact Us.

Internet security - Voyager 240

Troubleshooting USB broadband modem problems

Unable to get to your modem / router homepage

Service Status RSS icon

Broadband OK
Email Problems
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
Copyright ©Madasafish