Online Support Centre

Checking your modem settings - Windows Vista

Click on Start and then Control Panel. Ensure that you are using the Classic View.

Double click Phone and Modem Options.

Check Modem Settings - Vista 1

The Dialing Rules screen will appear. Click Edit.

Check Modem Settings - Vista 2

Check that the Country Code is correct (United Kingdom). Area code should be your local area code. If you need to dial 9 to get an outside line, or a prefix for cheaper calls, enter this in both the local and long distance boxes.

Click on Modems.

Your modem should be listed on this page. Normally you should not have more than one modem in here. Also, the modem listed should be a description of the modem you have installed. If you are having problems connecting, and the modem listed is different to the one you have, it may be worthwhile to contact your supplier and obtain updated modem drivers.

Check Modem Settings - Vista 3

Click on Properties then Modem.

  • Check that the Maximum Port Speed is higher than your modem's speed - if in doubt, select 115200.
  • Wait for dial tone before dialing should NOT be checked.

Check Modem Settings - Vista 4

Click on Diagnostics

  • Click on Query Modem to confirm that your modem is working.

Check Modem Settings - Vista 5

Click OK and OK again to close Phone and Modem options.


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