Banking Online

Online banking is a convenient way of keeping on top of your finances. If you do bank online we recommend that you are aware of the following:

  • From time to time you will receive emails that look like they may be from your bank asking for you to access your account through a link included in the email. This is called Phishing. Phishing is a ploy to trick you into giving your password and other details to online fraudsters. These emails can be very clever and it's important to realise that because of the nature of email it's very unlikely that your bank would ever email you asking you to log into your account or to give them your personal details. Please never click on a link that is included in these types of emails.
  • Phishing emails usually start with the salutation "Dear Customer" because the fraudster doesn't know your name. Your bank will address you personally.
  • Your bank would never send an email asking you to disclose your PIN, passwords or personal information. If you feel uneasy about an email, call your bank to confirms its validity. Use the phone number helpline that appears on your bank statement.
  • If you feel your details have been compromised in any way, contact your bank immediately. The faster you react the less you could lose.
  • Viruses and spyware allow fraudsters to capture credit card and bank account numbers, passwords and other personal information that you may type into your computer. Make sure your computer is protected.

For Virus and Spyware protection, Madasafish recommends:

For antivirus software for Windows PC users, Madasafish recommends BullGuard Security

For antivirus software for Mac users, Madasafish recommends Intego


Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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