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Nuisance Calls & The Telephone Preference Service

Telephone Preference Service

The Telephone Preference Service is a UK communication initiative set up with the aim of preventing unwanted unsolicited commercial phone calls, telesales, and business-related nuisance calls. The Telephone Preference Service (TPS) helps you to make sure your phone number is no longer available to telemarketers. It's unlawful to make unsolicited direct marketing calls to individuals who have registered their number with the TPS.

If you are receiving unsolicited sales and marketing recorded messages, and you have not given prior consent to receive such messages, you can ask the marketer to stop sending these. They are legally obliged to act upon your request.

Phone Scams and Nuisance Calls

Make sure the caller identifies themselves first. Never give out your personal details unless you know and trust the caller. Anonymous Call Rejection is available for your Madasafish Talk service. This lets you bar incoming calls from people who withhold their number. You can subscribe for this feature at any time by visiting the Talk section of My Account.

When calling your bank or financial institution only dial the number from a trustworthy published source; for example the number published on your bank statement or on the back of your credit card. Please be aware that if you are asked to dial a 090 number that calls to these numbers can incur significant charges.

More information on premium rate numbers is available from the Independent Committee for the Supervision of Telephone Information Services (ICSTIS), a telephone watchdog.


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