Talk FAQ
- What is Madasafish Talk?
- Does Madasafish Talk include line rental?
- What about my Madasafish Broadband account?
- Do I need to have a Madasafish Broadband account in order to sign up for the Talk service?
- What do I need to join Madasafish Talk service?
- How do I join?
- Is there a contract?
- What if I move home?
- Are there any hidden costs?
- How do I cancel my account?
- Do I still remain listed in the phone book/ex-directory?
- Can I call emergency services and will it cost anything?
- How do I change Madasafish Talk Plan?
- How long can I talk on my free calls?
- Which calls do I need to pay for?
- How are the call charges calculated?
- How much do I pay to call mobiles, 08XX and 09XX numbers?
- Can I save on numbers I call the most?
- What can I do in My Account?
- How do I make changes to my Talk Features?
- How do I change my password?
- How do I change my Direct Debit details?
- Do I contact Madasafish if I have a line fault that requires an engineer's attention?
- How will the handover from my current supplier be arranged if I sign up?
- What is Madasafish Talk?
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Madasafish Talk is the landline phone service from Madasafish. Switch your line rental to Madasafish Talk and you'll not only save money but you'll also get free inclusive phone calls.
- Does Madasafish Talk include line rental?
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Yes. With Madasafish Talk you pay a line rental of just £9.99 a month which is cheaper than BT and TalkTalk. There are no set up charges and you get to keep the same phone line and number.
- What about my Madasafish Broadband account?
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If you are an existing Madasafish Broadband customer, you can sign up for Madasafish Talk service using your current username and password. As a Madasafish customer you'll also get your line rental, call charges and broadband all on one bill.
- Do I need to have a Madasafish Broadband account in order to sign up for the Talk service?
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No you don't need to sign up for Madasafish Broadband in order to get the Talk service. You are able to sign up for these services independent of one another.
- What do I need to join Madasafish Talk service?
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In order to receive the Madasafish Talk service you require four things:
- A non-cable phone line (e.g. BT, Homecall, Post Office or similar)
- A telephone
- Internet access
- A Visa, Visa Delta, MasterCard or Switch/Maestro card for payment
- How do I join?
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You can sign up online at any time by visiting our sign up pages.
- Is there a contract?
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Madasafish Talk has a one month minimum contract. Should you wish to cancel please give us 28 days notice.
- What if I move home?
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Our Customer Care Team will be happy to assist you in your move and transfer your Talk service to a new address. If you're moving, please let us know as early as possible by logging into My Account and clicking on Moving Home.
- Are there any hidden costs?
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There are no hidden costs with Madasafish Talk. There's no fee for joining and no fee for leaving the service.
- How do I cancel my account?
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If you wish to cancel your account please contact our Customer Care Team on 0844 395 0830 between 8am and 8pm, 7 days a week, except Christmas Day and New Years Day.
- Do I still remain listed in the phone book/ex-directory?
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When you change providers you should reconfirm your directory entry requirements as part of the change over process.
- Can I call emergency services and will it cost anything?
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Yes, you can call emergency services for free.
- How do I change Madasafish Talk plan?
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Depending on your phone usage you can switch between Talk plans at any time after the service has gone live by logging into My Account and selecting the Talk tab.
- To switch to Talk Anytime - Please click on the link 'Switch now' and follow the instructions
- To switch to Talk Free - Please click on the link 'Downgrade now' and follow the instructions
You can also view our support pages for a step by step guide on how to change your Madasafish Talk plan.
- How long can I talk on my free calls?
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Free calls are to UK geographic numbers starting 01, 02 and 03 only. Talk Free allows you to make free calls during evenings and on weekends. With Talk Anytime you can make free calls at any time. With both packages, you can ring all other Madasafish Talk users at any time for free.
Free calls are for a maximum of 60 inclusive minutes per call. After an hour you will be charged the prevailing per minute daytime, evening or weekend rate for all minutes in excess of 60 minutes. So, don't forget to hang up after an hour and dial again if you want to keep talking!
- Which calls do I need to pay for?
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All calls that are not included in your Talk plan are chargeable calls apart from calls to free phone numbers such as 0800. The newly introduced numbers beginning with 03 will be charged in exactly the same way as the geographic 01 & 02 numbers.
- How are the call charges calculated?
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Our call charges are calculated in one-second increments, rounded up to the nearest second. There is a minimum charge of 5p (incl. VAT) for all chargeable calls.
- Day: 8am - 6pm weekdays
- Evening: 6pm - 8am weekdays
- Weekend: Friday midnight - Sunday midnight
- How much do I pay to call mobiles, 08XX and 09XX numbers?
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For the latest call charges, please see our rate card. You can also check how much you will be charged for a call to a particular number using our Call Cost Guide.
- Can I save on numbers I call the most?
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Log into My Account and select 5 numbers that you call the most as your Favourite Five to get a 5% discount on calls to those numbers. These numbers can be in the UK or even international numbers including mobiles (excludes non-geographic numbers, e.g. 08XX and all premium rate numbers, eg 09XX). Favourite Five applies to Talk Free as well as Talk Anytime plans. You can change numbers as often as you like. The five numbers active at the time your bill is prepared are the ones on which you will receive the 5% discount.
- What can I do in My Account?
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My Account lets you access a variety of features that put you in control of your Madasafish Talk plan. You can make changes to your payment details, refer friends and family to Madasafish or submit a moving home request for your Talk service.
You can view your previous invoices, call details and referral balance by logging into My Account. It's also easy for you to choose from a full range of optional calling features, such as Call Waiting, Conference Calling and Call Divert.
- How do I make changes to my Talk Features?
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You can add or amend the Talk Features at any time by logging into My Account and clicking on Manage Talk Features in the Talk section. Please allow two working days for a talk feature to be added or removed.
- How do I change my password?
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To change your password log into My Account with your current login details and go to My Details. Click on Update under Security to edit and save your password.
- How do I change my Direct Debit details?
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To change your Direct Debit details log into My Account and select the My Details link. Click on the Update link to change your Direct Debit details.
- Do I contact Madasafish if I have a line fault that requires an engineer's attention?
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Yes. We will schedule a BT Openreach engineer appointment on your behalf. We shall endeavour to get all line faults corrected as quickly as possible.
- How will the handover from my current supplier be arranged if I sign up?
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Switching to Madasafish Talk is easy. Once you sign up, we will contact your current supplier to request a transfer. Most providers are likely to send a hardcopy letter which informs that they've had a request for the transfer of your service and let you know the final invoice you need to pay. However, once your service is activated with us it is best if you contact your previous supplier to cancel your billing.
