Talk House Move Guide
- I've asked Madasafish to move my Talk service to a new address. What do I need to do now?
- My new address doesn't have a telephone line. What should I do?
- My new address has a telephone line but this is disconnected. How do I get it connected again?
- An engineer will be visiting my new address to reconnect a telephone line soon. Can I ask them to move/add telephone sockets at the same time?
- I have two telephone lines at my new address, which will I get my Talk service on?
- How much will I be charged for removing a hard-wired telephone line and installing a new one?
- How do I update my telephone directory listing?
- How long will it take to get a telephone line installed?
- Can I keep Carrier Pre-Select on my new telephone line?
- Do I need to be at my new address on the date of my Talk service move?
- Can I keep my current telephone number?
1. I've asked Madasafish to move my Talk service to a new address. What do I need to do now?
You don't need to do anything. After you've told us that you're moving house we'll take care of moving your phone line for you.
Important: Please don't contact another provider to activate the phone line at your new address. This will cause problems when we come to move your existing service to your new address.
2. My new address doesn't have a telephone line. What should I do?
Our supplier will need to install a new line, this costs £115.
3. My new address has a telephone line but this is disconnected. How do I get it connected again?
This rarely happens. However, if your new property does have a disconnected telephone line, it will need to be reconnected by our service supplier. This costs £115.
4. An engineer will be visiting my new address to reconnect a telephone line soon. Can I ask them to move/add telephone sockets at the same time?
Yes. However, you will be charged for any other work that you ask the engineer to do (over and above the standard installation work). You should ask the engineer when they visit your new address what these costs will be.
5. I have two telephone lines at my new address, which will I get my Talk service on?
You should simply check which line is active. You can find out by plugging a phone directly into each of your white telephone sockets, then seeing if you get a tone. Whichever line is active will be the one which your broadband and Talk services will be provided on.
6. How much will I be charged for removing a hard-wired telephone line and installing a new one?
If this is to install a new connection the cost will be included in the standard installation charge (£115). If you are not having a new connection installed the engineer will arrange for this work to be carried out. Once an appointment has been booked we'll let you know. In this case we won't be able to confirm the full charge until our supplier completes the order.
7. How do I update my telephone directory listing?
During the house move process you may choose either a directory or ex-directory listing. Once your order is complete your listing will be updated.
8. How long will it take to get a telephone line installed?
If the property you are moving to already has a telephone line installed, our supplier can usually reconnect this in a minimum of 7 working days, or on a working day of your choice after this. Your broadband will be moved once your Talk service has been moved to your new address.
9. Can I keep Carrier Pre-Select on my new telephone line?
No. CPS (a feature which allows you to choose which carrier you make outgoing calls through) will be removed during the move.
10. Do I need to be at my new address on the date of my Talk service move?
Only if:
- You are moving to an address where the old telephone phone was hard wired and you need new telephone sockets installing.
- You are moving to an address with no existing telephone wiring.
11. Can I keep my current telephone number?
Only if the address you are moving to is serviced by the same telephone exchange.
A charge of £35.85 applies if you want to change your number when moving. If you're charged for installation (£115) this includes the cost of changing your number.
Your existing telephone number can't be kept if a change of telephone exchange is needed.
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