Online Support Centre

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Change account details

Amend contact email address
Change the email address we get in touch with you through

Update your contact details
Find out how to change any of the contact details we hold for you

Password information
Password security and details on how to recover your password

Broadband usage
How to keep a check on your broadband usage

Dial-up usage - Pay As You Go
A guide about payment for Pay As You Go dial-up access
Unsubscribe from marketing emails
Don't want to receive any marketing emails from us? Find out how to opt out

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

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Broadband OK
Email OK
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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