Online Support Centre

Installing the Voyager 210 - USB connection

Before installing your Voyager 210 Router, it is imperative that:

  • Your telephone line has been configured for Broadband and has been activated.
  • You have your Broadband Username and Password.
  • If you are replacing an existing Broadband modem, it must be unplugged from your line and uninstalled from your computer.
  • Your computer meets the minimum specification required.

Please ensure that you have the following items in the Voyager 210 box:

  • One Voyager 210 Router
  • Two Broadband microfilters
  • One yellow Ethernet Cable (RJ-45)
  • One blue USB cable
  • One grey Broadband Line Cable (RJ-11)
  • One power supply
  • CD with User Guide
  • Foldout Quick Start Guide

Plug a microfilter into every telephone socket that has telephony equipment attached to it (e.g. phone, fax, answering machine, caller ID, cordless base, skybox).

Connect your existing telephony equipment to the Phone socket of the microfilter.

To install the Voyager 210:

  • Locate the Voyager 210 near a phone socket on your Broadband line
  • Plug the Power Supply and the black Broadband Line Cord into the sockets on the back of the Voyager 210 (sockets are marked Power and DSL respectively)
  • Plug the Power Supply into the nearest mains socket and make sure the socket is switched-on
  • Plug the Broadband line cord into the DSL socket of the Broadband Microfilter
  • Plug the microfilter into a telephone socket on your activated Broadband line
  • Press the power switch on the back of the Voyager 210. The Power light on the front will turn green.
  • Wait until the DSL light on the front stops flashing and is solid green.

If the DSL light is OFF or keeps flashing, please check the following:

  • Your Broadband line cord is connected at one end to the DSL socket of a microfilter and at the other end to the DSL socket in the back of your Voyager 210.
  • There are no other Broadband modems or routers connected to the line.
  • You are using the Broadband Line Cord supplied with your Voyager 210.
  • If you are replacing an existing Broadband modem or router on your Broadband line, you might have to wait several minutes for the network to detect your new router. Leave the Voyager 210 connected to the line and switched-on. After a while, the DSL light should be permanently solid green.
  • Try using another microfilter.
  • Disconnect every other telephony device from your line. If this solves the problem, reconnect them one by one to try and isolate the device that is causing the problem. Try using a different microfilter for this device.
  • If none of the above works, please contact us.

You can connect your computer to your Voyager 210 using either an Ethernet or USB connection. If using the USB connection, you will need to install the Voyager 210 USB drivers on your computer from the installation CD. If you are only connecting one computer to your Voyager 210 and the computer meets the minimum specification for both USB and Ethernet, we recommend that you use the Ethernet connection. Please note that both the Ethernet and USB sockets may be used simultaneously to share your Internet connection, and whichever connection method you choose now, you can always change the connection method and add a connection to the other socket in the future.

A USB connection requires drivers to be installed on your computer. These drivers are included on the installation CD.


  • Please DO NOT connect the Voyager 210 to your computer until instructed to do so.
  • Close any applications you have running before starting the driver installation.
  • Voyager installs two items in your computers Start menu under Voyager 210 ADSL Router. These are the uninstall utility and a DSL Status utility.

Insert the Voyager 210 CD into your CD drive. After a few seconds the Voyager 210 welcome screen will be displayed. If the screen does not appear after a few seconds, select Run in the Windows Start menu and type D:setup where ‘D’ is the letter for your CD-ROM drive.

Click on USB Connection.

Voyager 210 USB 1

The USB Connection screen opens.

Click on Install USB Drivers.

Voyager 210 USB 2

Voyager USB Driver Setup is preparing the Installation Wizard, which will guide you through the rest of the setup process.  

Voyager 210 USB 3

The InstallShield Wizard will install the Voyager USB driver on your computer.

To continue, click Next.

Voyager 210 USB 4

Click Yes to accept the Software License Agreement, clicking No will stop the installation process.

The USB drivers will now start installing.

Voyager 210 USB 5

When setup has finished installing the drivers, click Finish to complete the install process.

Voyager 210 USB 6

Plug the flat end of the blue USB cable into the USB port of your computer or USB hub.

Plug the other end of the blue USB cable into the USB socket at the back of the Voyager 210.

The Windows hardware installation wizard will automatically detect the Voyager 210. The USB light on the Voyager 210 should now be ON. The driver installation is complete. 

Your Voyager 210 Router is pre-configured for UK Consumer Broadband services using NAT and Dynamic IP address allocation (PPPoA and VC MUX). The only settings you need to configure into your Voyager 210 are the Broadband User Name and Password provided by us.

To set or update your Broadband connection settings, open your web browser and type  into the URL address box. Then press the Enter or Return key.

The Configuration Manager opens at the Quick Start page.

Voyager 210 USB 7

If a Windows dial-up networking screen appears when trying to connect to the Internet, you will need to follow these steps to set-up your browser to stop dialling a connection.

  • Click Start, then Settings/Control Panel
  • Double click the Internet Options icon
  • Click on the Connections tab
  • Select Never dial a connection
  • Click LAN Settings
  • Select Automatically detect settings

This will ensure that Internet Explorer and Outlook Express use the correct settings to connect to the Internet.

If the Quick Start page does not open after installation, restart your computer and then try again. When connecting to the Voyager for the first time, you must ensure that your computer is configured to obtain an IP address automatically as follows.

  • Click Start, then Settings/Control Panel
  • Double click the Network Connections icon
  • Right click the icon for the network adapter you use to connect to your Voyager 210
  • Click Properties
  • Select TCP/IP for the network adapter you use to connect to your Voyager 210
  • Click Properties
  • Select Obtain an IP address automatically
  • Click OK twice
  • Restart your computer

Make sure that your Broadband service is ready by checking that the DSL light is ON and steady.

Enter your Broadband User Name and Password into the Broadband User Name and Password fields on the Quick Start screen.

Voyager 210 USB 8

Click Connect. The Voyager 210 will now connect you to our Internet service and the Quick Start screen will change to show the connection status. If at any time you wish to disconnect from your Internet service, simply click the Disconnect button.

If you cannot browse the Internet, click Disconnect, then follow steps above again.

With your Voyager 210 Router, your broadband connection is always-on and you do not have to dial-up to initiate the connection. Simply start your Internet browser and surf the Internet. That's it!

For information on Internet security for the Voyager 210 Router, please refer to the following document: Internet Security for the Voyager 210 Router


Has this page helped you solve your problem? Your feedback helps us to improve the help we provide.

Rate this page : happy neutral unhappy

Please note: We cannot reply to individual feedback through Rate My Page. If you need more help with a problem please use Contact Us.

Installing the Voyager 210 - Ethernet connection

Internet Security - Voyager 210

Service Status RSS icon

Broadband OK
Email Problems
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
Copyright ©Madasafish