Online Support Centre

In an effort to ensure that you will see articles that are most relevant to your system, we have detected some basic information about your computer. If any of this information is incorrect, or missing please use the edit link next to each field.

Getting connected

Anytime & Pay As You Go
Connection settings for Anytime and Pay As You Go dial-up accounts

Modem/Router software updates
Drivers, firmware and TCP settings

Connection troubleshooting
If you're experiencing problems with your service read these guides

Connection settings
All the settings you need to get connected to the Internet

Broadband FAQs
Common questions about broadband

Setup and installation
Installation guides for popular hardware

Hardware compatibility chart
Compare hardware, connection types and operating systems

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

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Broadband OK
Email Problems
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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