Online Support Centre

Unable to browse - Firefox

If you are experiencing browsing problems with Mozilla Firefox.

Click on Tools then select Options.

Firefox unable to browse - mac - 1

Click on the Privacy tab

Make sure that History is selected from the tabs below. 

Now select Settings.

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Under Private Data

  • Browsing History is ticked
  • Saved Form Information is ticked
  • Saved Passwords is NOT ticked
  • Download History is ticked
  • Cookies is ticked
  • Cache is ticked
  • Authenticated Sessions is ticked

Under Settings

  • Clear private data when closing Firefox is NOT ticked
  • Ask me before clearing private data is ticked

Click OK

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Click on Clear Browser History Now.

Notice that Clear Browser History greys out, confirming that no history is saved.

Click OK

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Close Mozilla Firefox and reopen the browser.


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