Online Support Centre

Starting Webmail

Starting Webmail

Signing in

In order to sign in to Madasafish Webmail, enter your full email address and password in the fields provided on our homepage, and then click on Login.

Welcome page on first use

The first time you sign in to Madasafish Webmail, you will be presented with a welcome page.

Hints about using Webmail

Here are some useful hints to help you get the most out of your experience:

  • Do not use your browser back and forward button.
  • Always sign out from Webmail when you have finished.
  • Your Webmail session will close automatically after 30 minutes of inactivity.

Whilst using Webmail, don't forget to read the reminder messages as they are designed to assist you with the tasks that you are trying to do.

Reminder messages will appear at the top left of Webmail, below the Madasafish banner and menu (New message, Manage folders etc).

Some of the messages you might see are:

  • No unread messages in inbox
  • Remember to Sign out when you have finished

Mailbox quota (MB / files)

You can check your current Mailbox usage at all times to ensure that you are not running close to your quota.

This can be found at the left hand side above the Folders list.


You can navigate within Webmail by clicking on folders, emails and links. There is a Search box available so that you can find an email quickly and easily. Also there are drop down menus for performing actions on emails, and changing settings.


The Help button in Webmail will redirect you to the Webmail articles in our support pages. If you have any comments about any of the topics in this help guide, or any suggestions for improvement then please let us know.

Signing out

Remember to sign out from Webmail after you have finished using it. This will protect your emails and contacts from unauthorised use. If you should forget to sign out then there is a time out feature which will automatically sign you out after 30 minutes of inactivity.


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Composing new email

Changing your settings in Webmail

Controlling spam in Webmail

Service Status RSS icon

Broadband OK
Email OK
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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