Broadband Migration FAQ

What does a MAC (Migration Authorisation Code) look like?

MACs follow a similar format and will look something like this: FTIP12345678/XY32Z. The beginning of the code will always start with FTIP or BBIP, followed by six or eight digits, a slash (/) and five more digits which can either be letters or numbers.

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Will I be without broadband service whilst I switch over?

When you switch providers using a MAC, you should experience little to no time where you are without broadband. We will let you know in advance when the transfer of your service will be happening. On that day you will simply need to change your connection settings.

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When should I cancel my old service?

For a migration to be successful, you must still have broadband (ADSL) on your line from your old ISP. You should only cancel your old service after you have successfully been migrated to Madasafish. Most service providers will automatically cancel your services after you've migrated away - however it's best to contact them directly to ensure that this has happened.

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My current provider won't give me a MAC. What can I do?

Your current provider must supply you with a MAC on request within 5 working days and is not allowed to charge for issuing a MAC. If you are not able to obtain a MAC from your current ISP and they are not able to give you a good reason for this, you should contact Ofcom, the independent regulator and competition authority for the UK communications industries. More information about the MAC migration scheme is available from the Ofcom website.

Due to the nature of their services, cable broadband providers are unable to participate in the migration scheme. If you are with a cable provider who cannot supply you with a MAC, please contact us and we can discuss the best way of switching providers.

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I've already got a broadband modem or router; will I need another one to connect to your service?

If the broadband modem or router that you have is in good working condition, you will probably not require another one to connect to our services.

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