http://support.madasafish.com/service-status.html Madasafish Service Status en-gb Tue, 16 Mar 2010 07:30:08 GMT Tue, 16 Mar 2010 07:30:08 GMT support@madasafish.com (Support Madasafish) care@madasafish.com (Care Madasafish) http://www.madasafish.com/fe_images/madasafish/rss_logo.gif http://support.madasafish.com/service-status.html 140 29 http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8904 When's this work happening? Tomorrow morning, 16th March. What does it affect? The firewalls at one of our Sheffield data centres. How long will it take? About thirty minutes. What does the work involve? We're increasing the resiliency of one of our firewall clusters. Am I likely to notice this work? No, you shouldn't do. Is there anything else I need to know? No. Kind Regards, Bob Pullen Customer Support Mon, 15 Mar 2010 17:33:19 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8904 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8901 Our suppliers are currently still investigating this issue though the platform is still down at present, meaning that the delays on all Home Phone faults will unfortunately continue. We are continuing to chase for more information and will let you know as soon as it is available. We apologise for any inconvenience caused. Kind Regards, Matt Taylor Customer Support Mon, 15 Mar 2010 15:53:14 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8901 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8897 When's this work happening? This afternoon, 15th March. What does it affect? Our customer-facing DNS platform. How long will it take? About an hour. What does the work involve? We will be upgrading the software version being used by our caching DNS servers. Am I likely to notice the work? No. Is there anything else I need to know? This work will be done in phases. This first phase involves upgrading the software on a single server. The remaining servers will be upgraded at a later date. We'll post another announcement about this nearer the time. Kind Regards, Bob Pullen Customer Support Mon, 15 Mar 2010 11:38:49 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8897 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8896 The platform used to report and update all issues with the Home Phone service is currently down. This means we are unable to raise new faults or progress existing issues. This has been reported to our supplier, we will update this post as soon as any more information becomes available. We apologise for any inconvenience caused. Kind regards, Matt Taylor Customer Support Mon, 15 Mar 2010 09:09:56 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8896 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=8892 When's this work happening? Tonight and early tomorrow morning. What does it affect? Our fault reporting systems. How long will it take? Seven hours. What does the work involve? Our suppliers are carrying out maintenance work on some of their backend systems. Am I likely to notice this work? The automated Broadband Fault Checker available on our website will be unavailable for the duration of the maintenance window. Holding pages will be in place during this time. Is there anything else I need to know? If you need to raise a fault then we suggest that you avoid contacting us during this maintenance window as we will not have access to all of the necessary systems. Kind Regards, Bob Pullen Customer Support Fri, 12 Mar 2010 15:50:10 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=8892 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8889 This is an update to the announcement we made last week after BT Openreach declared what they refer to as an 'MBORC' in certain areas of the country. This 'MBORC' declaration was announced following severe bouts of weather, particularly across areas of Scotland. We have now received notification that the MBORC has been lifted. A copy of the latest announcement from BT Openreach can be seen below: "Following heavy snow falls and freezing temperatures in parts of Scotland Openreach declared a matter beyond our reasonable control (MBORC)/force major event effective from 08.00 on 3rd March 2010. The MBORC has been in place in the following areas * North East Scotland * Tayside and Fife * South East Scotland * West Central Scotland We have been closely monitoring the situation in Scotland and we are pleased to announce that due to improving weather conditions, our service has returned to normal and therefore we are able to completely lift the MBORC, with effect from 08.00 on Wednesday 10th March." Kind Regards, Bob Pullen Customer Support Wed, 10 Mar 2010 17:33:19 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8889 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8887 When's this work happening? Tomorrow morning, 11th March. What does it affect? The firewalls at one of our Sheffield data centres. How long will it take? About thirty minutes. What does the work involve? We're increasing the resiliency of one of our firewall clusters. Am I likely to notice this work? No, you shouldn't do. Is there anything else I need to know? No. Kind Regards, Bob Pullen Customer Support Wed, 10 Mar 2010 17:08:43 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8887 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8885 When's this work happening? This morning. What does it affect? Our internal phone system. How long will it take? Up to thirty minutes. What does the work involve? We'll be increasing the capacity of our phone system so that it's able to handle more concurrent calls. This is a temporary measure whilst we're in the process of testing a new phone system. Am I likely to notice this work? No, you shouldn't do. Is there anything else I need to know? No. Kind Regards, Bob Pullen Customer Support Tue, 09 Mar 2010 10:27:19 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8885 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=email&guid=8883 When's this work happening? Tomorrow morning, 9th March. What does it affect? Email and FTP authentication. How long will it take? Up to two hours. What does the work involve? We will be making some changes to the code that governs email and FTP authentication. Am I likely to notice the work? No, you shouldn't do. Is there anything else I need to know? If anything unexpected does happen then it's likely to result in username and/or password errors when trying to send and receive email or connect to our FTP servers. Kind Regards, Bob Pullen Customer Support Mon, 08 Mar 2010 15:03:14 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=email&guid=8883 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8880 This is an update to the post about the planned faults and provisioning system maintenance that was scheduled to take place this weekend. This work has now been cancelled and will take place at a later date. We will post a revised maintenance announcement once this date has been confirmed. Kind Regards, Bob Pullen Customer Support Fri, 05 Mar 2010 16:42:55 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8880 Announcement http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8877 When's this work happening? This weekend, starting late Saturday night. What does it affect? Faults and ordering systems. How long will it take? Up to nine hours. What does the work involve? Our suppliers are carrying out maintenance work on some of their backend systems. Am I likely to notice this work? Our automated Broadband Fault Checker will be unavailable for the duration of the maintenance window and holding pages will be in place. We will not be able to process any MAC requests during this time. Is there anything else I need to know? If you need to raise a fault then we suggest that you avoid contacting us during this maintenance window as we will not have access to all of the necessary systems. Kind Regards, Bob Pullen Customer Support Fri, 05 Mar 2010 15:11:47 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8877 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8875 Yesterday, we activated the first two segments of a new 622Mbps BT Central. It's these central pipes that we use to deliver bandwidth to most of the customers on our 'Up to 8Mbps' products. Customers connecting to the new pipe will access the Internet through the gateway known as pcl-ag02. We've activated this bandwidth to accommodate the expected increase in customer numbers over the coming months. When new capacity is added to the network, it takes time for it to balance and for a representative proportion of the customer base to connect to the new segments. In order to speed up this process we might need to briefly disconnect some broadband customers from the Internet. If we decide to do this then we'll announce further details as a planned maintenance notice nearer the time. Kind Regards, Bob Pullen Customer Support Thu, 04 Mar 2010 09:44:39 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8875 Announcement http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8873 We have recently received notification from BT Openreach that they have declared what they refer to as an MBORC in certain areas of the country. this has the potential to cause Broadband and Voice provisioning delays due to recent bouts of severe weather. A copy of the notice follows: "Following heavy snow falls and freezing temperatures in parts of Scotland Openreach is now declaring a matter beyond our reasonable control (MBORC)/force major event. The declaration is effective from 08.00 today 3rd March 2010 and only applies where delays to provision and repair activities have been caused by the severe weather conditions in affected parts of Scotland. The recent heavy snowfalls and freezing conditions in parts of Scotland over the last week have impacted Openreach by causing the reduced mobility of our engineering workforce particularly in remote areas. This has resulted in a number of missed jobs and appointments. Whilst every effort has been made to contact those end users affected, we have not always been successful. We have carefully assessed the situation over the last few days and feel that we now have to declare MBORC due to the continuing severe conditions in the following regions: • North East Scotland • Tayside and Fife • South East Scotland • West Central Scotland It should be stressed that it only applies to specific provision and repair activities delayed or prevented by the snow and freezing conditions. We are, of course, doing all we can to minimise the impacts of these conditions and are working to restore affected services as quickly as possible. We will continue to review this situation and will lift the MBORC as soon as service returns to normal." We will provide another update as soon as we receive further information. Kind Regards, Bob Pullen Customer Support Wed, 03 Mar 2010 20:57:19 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8873 Service Status