http://support.madasafish.com/service-status.html Madasafish Service Status en-gb Wed, 16 May 2012 22:10:07 BST Wed, 16 May 2012 22:10:07 BST support@madasafish.com (Support Madasafish) care@madasafish.com (Care Madasafish) http://www.madasafish.com/fe_images/madasafish/rss_logo.gif http://support.madasafish.com/service-status.html 140 29 http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11149 This is an update to Monday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses. The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist. Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime. We are continuing to pursue updates for this and will update this service status again on Friday unless we receive any other information in the interim. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Wed, 16 May 2012 14:36:50 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11149 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11146 When's this work happening? Late this evening into the early hours of tomorrow morning, 15th May. What does it affect? Our internal systems. How long will it take? About four and a half hours. What does the work involve? We're making code changes to facilitate some recent system improvements. Am I likely to notice the work? No. Is there anything else I need to know? No. Kind regards, Joanne Pilson Customer Support Mon, 14 May 2012 15:29:35 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11146 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=11145 When's this work happening? Early hours of 15th, 16th & 17th May. What does it affect? Broadband connectivity. How long will it take? Up to six hours each time. What does the work involve? We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week. Milton Keynes: 15th May - Midnight-6.00am Slough: 16th May - 1.30am-6.00am Glasgow: 17th May - Midnight-2.30am Am I likely to notice the work? Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. This work may affect users nationwide. Is there anything else I need to know? Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect. Kind Regards Joanne Pilson Customer Support Mon, 14 May 2012 14:42:19 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=11145 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11143 This is an update to Friday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses. The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist. As a consequence of this, some customers may still experience difficulty sending email to affected addresses. We will update this service status again on Wednesday unless we receive any other information in the interim. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Mon, 14 May 2012 11:53:40 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11143 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11142 This is an update to the earlier announcement regarding connection problems identified with 20CN and 21CN lines that are routed through Manchester. Our suppliers have now informed us that they believe they have rectified the problem and customers should now be able to reconnect. Please accept our apologies for any inconvenience caused. Kind Regards, Oliver Cockram Customer Support Sat, 12 May 2012 14:30:38 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11142 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11141 This is an update to the earlier announcement regarding connection problems identified with 20CN and 21CN lines that are routed through Manchester. Our suppliers have informed us that they have identified the cause of the issue and replacement equipment is now being taken to site, we have been advised to expect the next update at 14.00hrs today. Please accept our apologies for any inconvenience caused. Kind Regards, Oliver Cockram Customer Support Sat, 12 May 2012 10:02:08 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11141 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11140 We have been made aware of a problem a 08:06am this morning which affected all 20CN and 21CN lines that are routed through Manchester. This will affect customers across the UK and is not local to the Manchester region. Our suppliers are currently investigating this issue and will be providing us further updates as soon as possible. Please accept our apologies for any inconvenience caused. Kind Regards, Lisa Cawthorne Customer Support Sat, 12 May 2012 08:46:35 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11140 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11139 We have been made aware of a problem a 08:06am this morning which affected all 20CN and 21CN lines that are routed through Manchester. This will affect customers across the UK and is not local to the Manchester region. Our suppliers are currently investigating this issue and will be providing us further updates as soon as possible. Please accept our apologies for any inconvenience caused. Kind Regards, Oliver Cockram Customer Support Sat, 12 May 2012 08:30:57 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11139 Announcement http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11138 This is an update to yesterday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses. We have received an update from the the owners of the blacklist stating that some of our email servers are probated (temporarily removed) but the rest will be under observation to make sure that no spam activities originate from them. We've been advised that these changes can take 24 hours to take effect. As a consequence of this, some customers may still experience difficulty sending email to affected addresses. We will update this service status again after the weekend, and once again please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Fri, 11 May 2012 15:13:26 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11138 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11136 When's this work happening? This Saturday evening into Sunday morning, 13th May. What does it affect? Access to the Broadband Faults Troubleshooter on our website. How long will it take? Eight hours. What does the work involve? Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on. Am I likely to notice the work? You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place. Is there anything else I need to know? Our support staff will also be unable to access our supplier's fault reporting/diagnostic tools during the maintenance window. Kind regards, Bob Pullen Customer Support Fri, 11 May 2012 12:51:49 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11136 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11133 This is an update to yesterday's notification from BT Openreach regarding the MBORC (Matter Beyond Our Reasonable Control) which remained against 3 of the 12 areas across the UK following the very wet weather conditions we experienced throughout April and the start of May. We have now received confirmation that in these remaining 3 areas, namely Canterbury, Portsmouth & Tunbridge Wells the MBORC has now been removed. Kind regards, Joanne Pilson Customer Support Thu, 10 May 2012 16:21:44 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11133 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11131 We've received a number of reports from customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses. Customers will receive a failed delivery report notifying them that our servers have been added to an anti-spam blacklist. The bounced email will contain information similar to the following: 550:5.7.1 Service unavailable; Client host [84.93.230.244] blocked using Trend Micro RBL Whilst it isn't unusual for our mail servers to occasionally end up on blacklists like this, on this occasion it is generating a significant number of calls/support tickets to our supprt centre. We have performed some housekeeping across our mail platform and contacted the owners of the blacklist to request removal. All being well, this should come into effect during the next 48 hours. Please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Thu, 10 May 2012 10:44:29 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=email&guid=11131 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=11129 When's this work happening? Early tomorrow morning, 11th May. What does it affect? Broadband traffic. How long will it take? Up to six hours. What does the work involve? We're making configuration changes to some of our gateways. Am I likely to notice the work? It's unlikely, although if any unforeseen difficulties occur customers may experience data transfer issue during the maintenance window. Is there anything else I need to know? No. Kind Regards Joanne Pilson Customer Support Thu, 10 May 2012 09:54:38 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=11129 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11127 When is this work happening? Tomorrow morning, 10th May. What does it affect? Our online signup process. How long will it take? About an hour. What does the work involve? Moving our signup process on to a different server. Am I likely to notice the work? No. Is there anything else I need to know? No. Kind regards, Matt Taylor Customer Support Wed, 09 May 2012 14:41:32 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11127 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=11126 When's this work happening? Early tomorrow morning, 10th May. What does it affect? Broadband connectivity. How long will it take? Up to six hours. What does the work involve? We've received notification from our suppliers about maintenance work that is scheduled to take place in the Colindale and Stepney Green regions early on Thursday morning. This may affect users nationwide. Am I likely to notice the work? Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. Is there anything else I need to know? Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect. Kind Regards Joanne Pilson Customer Support Wed, 09 May 2012 11:56:09 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=11126 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11125 This is an update to Yesterday's notification from BT Openreach regarding the MBORC (Matter Beyond Our Reasonable Control) which was declared against 12 areas across the UK following the very wet weather conditions we experienced throughout April and the start of May. The following update has now been received. "On Friday 4 May 2012, we outlined our plans to focus our resources to improve the situation in the 12 areas where MBORC was still in place following substantial rainfall. We are pleased to announce that following these efforts we have removed MBORC on 9 of the impacted 12 locations, namely:- Brighton Esher Croydon Crayford Southend Ipswich Broadlands Luton Lea Valley MBORC will remain in place in 3 areas Canterbury Portsmouth Tunbridge Wells In these 3 locations, repair volumes remain high and as such we will continue to keep MBORC in place. Please be assured we are doing everything we can to bring volumes down and we will monitor these locations closely." As soon as any further information is available we'll let you know. Kind regards, Joanne Pilson Customer Support Wed, 09 May 2012 11:04:49 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11125 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11122 When is this work happening? Early tomorrow morning, 9th May. What does it affect? Access to our website and some of our internal systems. How long will it take? Up to five hours. What does the work involve? We're making code changes to facilitate some recent system improvements. Am I likely to notice the work? Yes, our website will be unavailable between approximately 1.00am and 6.00am and holding pages will be in place. Is there anything else I need to know? Some aspects of our internal systems will be unavailable to staff during the maintenance window. Kind regards, Joanne Pilson Customer Support Tue, 08 May 2012 16:26:03 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11122 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11119 This is an update to Friday's notification from BT Openreach regarding the MBORC (Matter Beyond Our Reasonable Control) which was declared against 12 areas across the UK following the very wet weather conditions we experienced throughout April and the start of May. The areas concerned are:- Canterbury Tunbridge Wells Brighton Portsmouth Esher Croydon Crayford Southend Ipswich Broadlands Luton Lea Valley We are yet to receive an update to this announcement, however the estimated date for resolution has been projected as the 16th May. As soon as any further information is available we'll let you know. Kind regards, Joanne Pilson Customer Support Tue, 08 May 2012 13:11:54 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11119 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11117 We have recently received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather. A copy of the notice follows: "On Wednesday 2 May 2012, MBORC was declared against 12 patches across the UK following the very wet weather conditions we experienced throughout April and the start of May. The areas concerned were:- Canterbury Tunbridge Wells Brighton Portsmouth Esher Croydon Crayford Southend Ipswich Broadlands Luton Lea Valley We have reviewed the position and whilst there is improvement, the level of faults remains high and we will therefore keep the MBORC status open in the areas concerned. Over the weekend and bank holiday period we will be using overtime to ensure we can return to normal levels as soon as possible." As soon as any further information is available we'll let you know. Kind regards, Joanne Pilson Customer Support Fri, 04 May 2012 16:25:59 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11117 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11116 When's this work happening? This Saturday evening into Sunday morning. What does it affect? Access to the Broadband Faults Troubleshooter on our website. How long will it take? About 9 hours. What does the work involve? Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on. Am I likely to notice the work? You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place. Is there anything else I need to know? Our support staff will also be unable to access our supplier's fault reporting/diagnostic tools during the maintenance window. Kind regards, Joanne Pilson Customer Support Fri, 04 May 2012 15:18:49 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=11116 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11111 We have recently received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather. A copy of the notice follows: "As you will be aware, we've just come through the wettest April on record and with 40 flood warnings and a further 152 flood alerts in place across the UK yesterday, this is having a significant impact on our network. The South of England had initially been hit hardest by the rain, but recent days have seen the North impacted too. Having monitored the weather situation closely, we had expected, and therefore planned for, high repair demand this week, and so broadly this increase is in line with our forecast and plan. Unfortunately, in some areas the level of faults have more than doubled and as such we will need to declare MBORC (Matters Beyond Our Reasonable Control) for all repair activities in 12 of our patches. MBORC will be in place for repair with effect from 09.00 today Wednesday 2 May 2012 in: Canterbury Tunbridge Wells Brighton Portsmouth Esher Croydon Crayford Southend Ipswich Broadlands Luton Lea Valley We will continue to monitor the weather forecast with the Met Office and will inform you of any changes that occur." As soon as any further information is available we'll let you know. Kind regards, Matt Taylor Customer Support Wed, 02 May 2012 12:08:24 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=11111 Service Status