http://support.madasafish.com/service-status.html Madasafish Service Status en-gb Sat, 11 Feb 2012 21:30:08 GMT Sat, 11 Feb 2012 21:30:08 GMT support@madasafish.com (Support Madasafish) care@madasafish.com (Care Madasafish) http://www.madasafish.com/fe_images/madasafish/rss_logo.gif http://support.madasafish.com/service-status.html 140 29 http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10844 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage records are now up to date and usage reporting is now working as normal. Customers on older accounts may find that last month's usage period is longer and this month's is shorter than usual. This is due to usage being reset on those accounts and will not adversely affect your allowance. Any usage still missing will now not be counted or populated onto your account. Please accept our apologies for the inconvenience caused by these issues. Kind Regards, Joanne Pilson Customer Support Fri, 10 Feb 2012 16:58:38 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10844 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10843 When's this work happening? This weekend, overnight from Saturday 11th through to the morning of Sunday 12th February. What does it affect? Access to the Broadband Faults Troubleshooter on our website. How long will it take? About twelve and a half hours. What does the work involve? Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on. Am I likely to notice the work? Yes. You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place. Is there anything else I need to know? Our support staff will also have limited access to our suppliers fault reporting/diagnostic tools during the maintenance window. Kind regards, Joanne Pilson Customer Support Fri, 10 Feb 2012 16:41:41 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10843 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10842 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage records are now up to date and usage reporting is now working as normal. Customers on older accounts may find that last month's usage period is longer and this month's is shorter than usual. This is due to usage being reset on those accounts and will not adversely affect your allowance. Any usage still missing will now not be counted or populated onto your account. Please accept our apologies for the inconvenience caused by these issues. We'll keep this open for monitoring and provide confirmation later today. Kind Regards, Joanne Pilson Customer Support Fri, 10 Feb 2012 13:10:31 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10842 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10836 This is an update to our previous post regarding problems with our traffic management platform. Our engineers have resolved the underlying issues and this is no longer affecting customers. If you experience a reduced performance during peak times then we would suggest raising a fault via the normal channels. Please accept our apologies for any inconvenience this may have caused. Kind regards, Joanne Pilson Customer support Fri, 10 Feb 2012 08:32:46 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10836 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10835 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage records are now being processed and applied to accounts and users seeing a two month period should see this rectified over the course of the evening. If you have the option to view a breakdown of your 'Internet activities' you may find that these percentages are inaccurate. We will provide a further update tomorrow to confirm that all affected accounts are showing the correct usage periods and populating with new usage as they should. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Thu, 09 Feb 2012 17:19:41 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10835 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10833 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage is now starting to populate onto some accounts and we expect all affected accounts to be showing usage over the next couple of hours. Some users are still seeing usage spread over two months. While all other customers' usage amounts are correct, If you have the option to view a breakdown of your 'Internet activities' you may find that these percentages aren't populating or are inaccurate. Our engineers are now monitoring this and a further update will be provided this afternoon. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Thu, 09 Feb 2012 13:13:45 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10833 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10832 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Some broadband customers may find that usage has been missing since the problem with our traffic management platform occurred last week. There are also some customers whose usage is spread over two months. While all other customers' usage amounts are correct, if you have the option to view a breakdown of your 'Internet activities' you may find that these percentages aren't populating or are inaccurate. Our engineers are still working to resolve this and, as yet, we don't have an estimated time for this to be fixed. A further update will be provided tomorrow. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Wed, 08 Feb 2012 17:29:04 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10832 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10828 When is this work happening? Tomorrow morning, 9th February. What does it affect? Access to our website. How long will it take? About two hours. What does the work involve? We're doing some essential maintenance work on the back end systems that collate broadband usage. Am I likely to notice the work? Yes. Our website will be unavailable for the duration of the maintenance work and holding pages will be in place. There will also be a delay following the work before any new usage is shown on the broadband usage reporting page in your member centre. Is there anything else I need to know? No. Kind regards, Matt Taylor Customer Support Wed, 08 Feb 2012 16:12:25 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10828 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10827 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Some broadband customers may find that usage has been missing since the problem with our traffic management platform occurred last week. There are also some customers whose usage is spread over two months. While all other customers' usage amounts are correct, If you have the option to view a breakdown of your 'Internet activities' you may find that these percentages aren't populating or are inaccurate. Our engineers are this afternoon implementing the resolution to this. A further update to confirm this will be provided this afternoon. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Wed, 08 Feb 2012 13:19:12 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10827 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10826 This is an update to yesterday's post regarding problems with our traffic management platform. We believe the changes that our engineers made yesterday have resolved the issue of slow speed during peak times. If you experience a reduced performance during peak times then we would suggest raising a fault via the normal channels. We will keep this service status open until we are confident that yesterday's changes have resolved the problems. Please accept our apologies for the continued inconvenience. Kind regards, Joanne Pilson Customer support Wed, 08 Feb 2012 13:14:17 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10826 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10824 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Some broadband customers may find that usage has been missing since the problem with our traffic management platform occurred last week. There are also some customers whose usage is spread over two months. Our engineers have now identified the cause and a plan is now being implemented to resolve this. We will update this service status tomorrow when we have more information. While all other customers' usage amounts are correct, if you have the option to view a breakdown of your 'Internet activities' you may find that these percentages aren't populating or are inaccurate. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Tue, 07 Feb 2012 16:16:46 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10824 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10820 This is an update to yesterday's post regarding problems with our traffic management platform. Last night we saw certain broadband customers were still experiencing slower than expected speeds and poor performance during peak-times (late afternoon and throughout the evening). Our engineers have made further changes this morning that we're hoping will resolve these issue and expect tonight's peak time to be a much better experience. We will keep this service status open until we are confident that today's changes have resolved the problems. An update will be provided tomorrow. Please accept our apologies for the continued inconvenience. Kind regards, Joanne Pilson Customer support Tue, 07 Feb 2012 12:03:45 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10820 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10819 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Some broadband customers may find that usage has been missing since the problem with our traffic management platform occurred last week. There are also some customers whose usage is spread over two months. Our engineers are now looking into this and we hope to have more information in a further update this afternoon. While all other customers' usage amounts are correct, If you have the option to view a breakdown of your 'Internet activities' you may find that these percentages aren't populating or are inaccurate. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Tue, 07 Feb 2012 12:02:08 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10819 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10817 Following the problems last week with our traffic management platform, we continue to receive reports from certain broadband customers who are still experiencing slower than expected speeds and poor performance during peak-times (late afternoon and throughout the evening). Our engineers have made further changes this afternoon that we're hoping will resolve the remainder of these problems throughout the course of tonight. If you suspect you are one of those who continue to be affected by the problem then you may be able to improve the situation by disconnecting and reconnecting. We will post another update tomorrow once we're able to assess the impact of this afternoon's changes. Please accept our apologies for the continued inconvenience. Kind regards, Joanne Pilson Customer support Mon, 06 Feb 2012 18:17:54 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10817 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10816 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Customers who have recently been billed may not be able to see any usage recorded against there accounts since their billing date. Other broadband customers may find that usage has been missing since the problem with our traffic management platform occurred last week. Customers who have the option to view a breakdown of their 'Internet activities' may also find that these figures aren't populating or are inaccurate. Our engineers are investigating the problem however we don't expect it to be fixed until the underlying traffic management issues are resolved. Please accept our apologies for the continued inconvenience. Kind Regards, Joanne Pilson Customer Support Mon, 06 Feb 2012 16:53:54 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10816 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10815 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage is still being collected but for some account types any usage since Midnight on Thursday is not being displayed. All customers will also find this affects reporting of the 'view internet activities' options in View My Broadband Usage. We will have a further update later this afternoon. Please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Mon, 06 Feb 2012 13:09:43 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10815 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=email&guid=10814 When's this work happening? Today, 6th February. What does it affect? Our email storage platform. How long will it take? A couple of minutes. What does the work involve? We're making some changes to accommodate the migration of Vodafone@Home customers to our email platform. Am I likely to notice the work? No. Is there anything else I need to know? No. Kind Regards, Joanne Pilson Customer Support Mon, 06 Feb 2012 11:18:48 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=email&guid=10814 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=10813 When's this work happening? Early tomorrow morning, 7th February. What does it affect? The routing of customers' Internet traffic. How long will it take? Up to an hour. What does the work involve? We're making changes to our peering arrangements. Am I likely to notice the work? It's unlikely. There may be a short network blip during which access to certain websites becomes problematic, although any impact will be negligible and is unlikely to be noticed by customers. More observant customers may notice changes in the way their traffic is being routed when running diagnostic utilities like traceroutes - http://en.wikipedia.org/wiki/Traceroute Is there anything else I need to know? No. Kind Regards, Joanne Pilson Customer Support Mon, 06 Feb 2012 10:13:11 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=10813 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10811 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage is still being collected but for some account types any usage since Midnight on Thursday is not being displayed. All customers will also find this affects reporting of the 'view internet activities' options in View My Broadband Usage. We will update this post on Monday, or sooner if there are any changes before then. Please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Sat, 04 Feb 2012 15:28:07 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10811 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10810 With regard to the earlier reported problem affecting users in the first stage of failed billing who couldn't continue to use the internet. Our engineers have identified and fixed the issue. Customers in the first stage of failed billing can now choose the option to continue to browse the internet. Sorry for any inconvenience this may have caused you. Kind regards, Joanne Pilson Customer Support Fri, 03 Feb 2012 20:34:14 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10810 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10809 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Usage is not being propagated on some accounts at the moment. Our engineers are continuing to investigate this and we will provide a further update tomorrow. Please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Fri, 03 Feb 2012 18:26:48 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10809 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10807 This is the final update to this service status Although most customer's service will now be resolved, if you're still seeing lower than normal speeds on certain activities then please power down your modem/router for a few minutes and then power this back up. Anyone still experiencing speed problems after this should contact our support team by the usual means. Please accept our apologies for any inconvenience this may have caused. Kind regards Joanne Pilson Customer Support Fri, 03 Feb 2012 17:25:28 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10807 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10805 When's this work happening? Late Saturday evening into Sunday morning, 5th February. What does it affect? Access to the Broadband Faults Troubleshooter on our website. How long will it take? Up to nine hours. What does the work involve? Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on. Am I likely to notice the work? You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place. Is there anything else I need to know? Our support staff will also have limited access to our suppliers fault reporting/diagnostic tools during the maintenance window. Kind regards, Joanne Pilson Customer Support Fri, 03 Feb 2012 16:27:48 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10805 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10804 This is an update to our previous post regarding customers' broadband usage not being displayed correctly on our website. Our engineers have now restarted usage collection and initial checks indicate that usage is starting to propagate onto customers' accounts. We'll continue to monitor this and will post an update later today. Please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Fri, 03 Feb 2012 16:08:32 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10804 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10803 As a consequence of yesterday's traffic management work, customers' broadband usage is not being displayed correctly on our website. Usage is still being collected but any usage since Midnight on Thursday is not being displayed for some accounts including: Broadband Premier (not Premium) Broadband Plus Plusnet Unlimited Some older business accounts All customers will also find this affects reporting of the 'view internet activities' options in View My Broadband Usage. We will update with further information this afternoon. Please accept our apologies for the inconvenience. Kind Regards, Joanne Pilson Customer Support Fri, 03 Feb 2012 13:38:12 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10803 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10800 This is an update to our previous announcements regarding slow speeds. Our engineers resolved the underlying issue with the traffic management system yesterday evening and we're now seeing that the majority of customers are back on the correct profiles. If you're still seeing lower than normal speeds please power down your modem/router for a few minutes and then power this back up. Anyone still experiencing speed problems after this should contact our support team by the usual means. Please accept our apologies for any inconvenience this may have caused. Kind regards Joanne Pilson Customer Support Fri, 03 Feb 2012 10:14:07 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10800 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10797 This is an update to our previous announcements regarding slow speeds. Although customers are now having their correct traffic management profiles applied, this process is causing some customers to see further slow speeds and time outs. We are actively resetting parts of the platform to speed up this process and hope to resolve the problem soon We'll update this service status again in the morning unless there are any updates to provide overnight. Please accept our apologies for any inconvenience this may be causing. Kind regards Joanne Pilson Customer Support Thu, 02 Feb 2012 21:25:40 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10797 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10796 This is an update to our previous announcements regarding slow speeds. Our engineers have now identified and fixed the issue. If you are still experiencing slower speeds then we expect this to improve over the course of the evening. This service status will remain open until we are satisfied that it is no longer affecting your service. Please accept our apologies for any inconvenience this may have caused. Kind regards Joanne Pilson Customer Support Thu, 02 Feb 2012 19:38:43 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10796 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10795 This is an update to our previous announcements regarding slow speeds. Our engineers are still working with our suppliers to resolve the underlying issue, in order to alleviate further slowdowns this evening we're adding additional capacity to our network ahead of schedule. We'll update this service status again in the morning unless there are any updates to provide overnight. Apologies for the inconvenience this has or may be causing you. Kind regards Joanne Pilson Customer Support Thu, 02 Feb 2012 17:39:07 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10795 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10791 When is this work happening? Tomorrow morning, 3rd February. What does it affect? Access to our website. How long will it take? About eight and a half hours. What does the work involve? We're initiating some changes in preparation for the migration of Vodafone@Home customers. Am I likely to notice the work? You will be unable to access our website between approximately midnight and 3.00am and holding pages will be in place. Is there anything else I need to know? No. Kind regards, Joanne Pilson Customer Support Thu, 02 Feb 2012 14:45:52 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10791 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10790 This is an update to our previous announcement regarding slow speeds and data transfer issues. You should now be seeing improved speeds and a better experience, but the underlying issue is still being investigated by our engineers. We will update this service status once we have more information. Apologies for the inconvenience this has or may be causing you. Kind regards Joanne Pilson Customer Support Thu, 02 Feb 2012 14:17:52 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10790 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10787 This is an update to our previous announcement regarding slow speeds and data transfer issues. Our engineers have applied a temporary solution and many customers are reporting that they are seeing speeds improve. We are continuing to investigate the root cause and will update this service status once we have more information. Apologies for the inconvenience this has or may be causing you. Kind regards Joanne Pilson Customer Support Thu, 02 Feb 2012 12:06:56 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10787 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10786 We have just experienced a brief loss of accessibility to our website. Our engineers have now resolved this and full accessibility has been restored. Apologies for any inconvenience this may have caused. Kind regards Joanne Pilson Customer Support Thu, 02 Feb 2012 11:41:19 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=portal&guid=10786 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10784 This is an update to our previous post regarding customers experiencing slow speed following last night's Traffic Management maintenance. As well as slower speeds, customers may now be experiencing data transfer issues, causing web pages not to load and other internet activities to be slow or unresponsive. Our engineers are continuing to investigate the problem and we will update this service status as soon as we have more information. Please accept our apologies for any inconvenience this may be causing. Kind Regards, Joanne Pilson Customer Support Thu, 02 Feb 2012 10:24:03 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10784 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10782 We are currently investigating a problem that has arisen during maintenance of our traffic management platform. Customers will likely experience slower speeds than normal due to being assigned a default profile. Our network engineers are investigating this issue and we will provide a further update once we have more information. Sorry for the inconvenience caused by the temporary low speeds. Kind Regards, Matthew Peckham Customer Support Thu, 02 Feb 2012 08:37:56 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10782 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10779 When's this work happening? From tonight at 10.00pm until 8.00am tomorrow, 2nd February. What does it affect? Broadband traffic prioritisation. How long will it take? About ten hours. What does the work involve? We're carrying out some preliminary work in preparation for upgrades to our Traffic Management Platform . Am I likely to notice the work? Yes, you'll not be able to access our website between 1.00am-3.30am and holding pages will be in place. Our support staff will also have limited access to customers' account details during this time. Any data you download/upoad during the maintenance window may not be attributed to your monthly usage figures. If you're unfortunate enough to be establishing a new connection to the Internet when we reload the traffic management switches then you might be assigned our default traffic management profile. When this happens it tends to result in slower speeds compared to what you may be used to. Is there anything else I need to know? If you suspect you have been assigned a default traffic management profile then this can easily be rectified by disconnecting and reconnecting once the maintenance is complete. Kind Regards, Joanne Pilson Customer Support Wed, 01 Feb 2012 14:39:18 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10779 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10776 This is an update to this mornings announcement about a period of planned network maintenance that was scheduled to take place this afternoon. This work has now been postponed and will not be taking place. Kind regards, Bob Pullen Customer Support Wed, 01 Feb 2012 12:18:33 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10776 Announcement http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=10775 When's this work happening? Today, 1st February. What does it affect? The routing of broadband traffic. How long will it take? About thirty minutes. What does the work involve? We are making some routing changes to fix a recently identified problem. Am I likely to notice the work? No, you shouldn't do. Is there anything else I need to know? No. Kind Regards, Bob Pullen Customer Support Wed, 01 Feb 2012 11:49:26 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=10775 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10774 This is an update to the previous post advising of an MBORC (Matters Beyond Our Reasonable Control) declared by BT Openreach. We have received an update to the situation, as follows: "This alert is to inform you of the latest service situation and the improving picture across the whole of the UK. Since the storms that affected the country earlier this month, significant progress has been made in bringing our service levels back in line with expectations. We have made big improvements in service in all of the affected areas and have now reached the position where we have only a relatively small number of storm related faults still to resolve. We will continue to apply MBORC but only to these remaining faults and will be focussing on clearing these as soon as possible. These faults are located in the following Senior Operations Manager (SOM) areas: Truro West Central Scotland South West Scotland Lead times across the UK are now also in line with expectations with an average lead time across the country of 10.9 working days. This is positive news for customers/CPs (Communications Providers) and end users. We are also making considerable improvement in repair with most faults being repaired within SLA. Across the UK, performance has seen a significant improvement in delivering on repair with only the West side of Scotland being below the 4 week average but on an improving trend. Having started a new month, it is a sensible time to review our position against our recovery plan and to make you aware of the improvements that have been made. We are acutely aware however that at this time of year, the weather situation can rapidly change. We are confident that we have the necessary contingency plans in place. We will continue to monitor the weather forecast with the Met Office and will inform you if the situation changes. This is the final formal update in relation to the MBORC declaration made on 4 January 2012." If we do receive any further information we'll update you in a new thread, however based on the above information this MBORC service status is now closed. Kind regards, Matt Taylor Customer Support Wed, 01 Feb 2012 11:15:56 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=10774 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10767 When is this work happening? Early tomorrow morning, Tuesday 31st January. What does it affect? Our internal systems. How long will it take? About 3 hours. What does the work involve? This is part of our weekly rollout of internal system improvements. Am I likely to notice the work? No. Is there anything else I need to know? No. Kind regards, Joanne Pilson Customer Support Mon, 30 Jan 2012 17:12:52 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=portal&guid=10767 Planned Maintenance