http://support.madasafish.com/service-status.html Madasafish Service Status en-gb Fri, 03 Jul 2009 05:00:28 BST Fri, 03 Jul 2009 05:00:28 BST support@madasafish.com (Support Madasafish) care@madasafish.com (Care Madasafish) http://www.madasafish.com/fe_images/madasafish/rss_logo.gif http://support.madasafish.com/service-status.html 140 29 http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8150 When's this work happening? Tomorrow morning. What does it affect? Broadband traffic prioritisation. How long will it take? About half an hour. What does the work involve? We will be introducing some new traffic management signatures to help correct a handful of recently identified problems where traffic from certain applications is not being classified correctly. We will also be updating the signatures for a few online games and removing some of the older signatures that are no longer required. Is it likely to cause problems? On the contrary, it should make things better. Is there anything else I need to know? If we encounter high load on our traffic management switches following the changes then we may need to reload them. If this causes problems we will post another announcement nearer the time. Kind Regards, Bob Pullen Customer Support Wed, 01 Jul 2009 20:29:36 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8150 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8148 When's this work happening? Tomorrow morning. What does it affect? Broadband Connectivity. How long will it take? Up to an hour. What does the work involve? We will be briefly disconnecting a number of broadband customers from the Internet. This is being done to balance the network following the recent increase in Broadband capacity. Is it likely to cause problems? Some broadband customers will be briefly disconnected from the Internet. These customers will be able to reconnect immediately. Is there anything else I need to know? Any customers having problems connecting once the maintenance is complete are advised to switch off their modem or router for 30 minutes before powering it back up and attempting to reconnect. Kind Regards, Bob Pullen Customer Support Wed, 01 Jul 2009 12:48:47 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8148 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8145 We are pleased to announce that we have activated another 155Mbps segment of central bandwidth. Customers connecting to this new segment will access the Internet through the gateway known as pcl-ag01. We've activated this extra capacity in line with the current budget and our projected growth in customer numbers. When new capacity is added to the network, it takes time for the network to balance and for a representative proportion of the customer base to connect to the new segment. In order to speed up this process we might need to briefly disconnect some broadband customers from the Internet. If we decide to do this then we'll announce further details as a planned maintenance notice nearer the time. Kind Regards, Bob Pullen Customer Support Tue, 30 Jun 2009 09:06:33 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8145 Announcement http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8144 This is an update to the previous post advising of intermittent problems with our 0844 support number. We've received an update from our suppliers that the service outage has now been cleared. You should now be able to contact our support centre as normal. Sorry about any inconvenience this caused. Kind Regards, Chris Parr Mon, 29 Jun 2009 15:45:12 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8144 Service Status http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8142 We are aware that a number of customers have had difficulty calling our 0844 support number. Calls to this number may be resulting in a dead tone, or just be cut off all together. This is due to a service outage affecting our suppliers. We'll provide further updates at they are available. Kind Regards, Chris Parr Mon, 29 Jun 2009 12:21:41 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=services&guid=8142 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8140 When's this work happening? Early Monday morning. What does it affect? Routing of traffic across our network. How long will it take? Up to an hour. What does the work involve? Changing the configuration of some of our core routers/firewalls to allow for future expansion of the network. Is it likely to cause problems? No customer impact is expected. Is there anything else I need to know? No. Kind Regards, Bob Pullen Customer Support Thu, 25 Jun 2009 14:46:49 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=services&guid=8140 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8139 When's this work happening? This morning. What does it affect? Network routing. How long will it take? Up to an hour. What does the work involve? We've recently identified a problem with the routing on our network that needs to be fixed. Is it likely to cause problems? No it shouldn't do. There may be a small blip in connectivity to some of our services however even if this does happen it's likely to go unnoticed. Is there anything else I need to know? No. Kind Regards, Bob Pullen Customer Support Thu, 25 Jun 2009 09:37:16 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8139 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8138 When's this work happening? Tonight. What does it affect? Broadband Connectivity. How long will it take? Up to an hour. What does the work involve? We will be undertaking a period of load balancing which will involve briefly disconnecting a number of broadband customers from the Internet. This is being done to balance the network following the recent problems that we've experienced with one of our edge routers (pcl-ag03). These problems have been causing performance issues for some broadband customers during peak times. Is it likely to cause problems? Some broadband customers will be briefly disconnected from the Internet at some point during the maintenance window. These customers will be able to reconnect immediately. Is there anything else I need to know? Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before attempting to reconnect. Kind Regards, Bob Pullen Customer Support Wed, 24 Jun 2009 18:40:23 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8138 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8137 We have three different 'settings' for our automated network management solution according to the conditions the network is under - Plan A (normal operation), plan B (high demand operation) and Plan C (disaster situation). On Monday we took the decision to switch to a Plan B network configuration. This was in response to a problem we experienced last weekend that left us with less network capacity when compared to what would would normally be available. We have also seen record volumes of streaming traffic over recent weeks due to current media events. The problem from the weekend has now been resolved and we're seeing network conditions return to normal. We may need to perform some more balancing later on this evening and will announce further details nearer the time if we consider this to be necessary. Kind Regards, Bob Pullen Customer Support Wed, 24 Jun 2009 16:02:36 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8137 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8134 What does it affect? Broadband Connectivity. How long will it take? Up to an hour. What does the work involve? We will be undertaking a period of load balancing which will involve briefly disconnecting a number of broadband customers from the Internet. This is being done to balance the network following the recent problems that we've experienced with one of our edge routers (pcl-ag03). These problems have been causing performance issues for some broadband customers during peak times. Is it likely to cause problems? Some broadband customers will be briefly disconnected from the Internet at some point during the maintenance window. These customers will be able to reconnect immediately. Is there anything else I need to know? Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before attempting to reconnect. Kind Regards, Bob Pullen Customer Support Tue, 23 Jun 2009 15:41:24 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8134 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8133 When's this work happening? This afternoon. What does it affect? Broadband connectivity. How long will it take? About an hour. What does the work involve? We will be making a configuration change to the pcl-ag03 gateway to resolve a problem we encountered on Saturday that is preventing customers from connecting to this router. Is it likely to cause problems? If you are connected to the pcl-ag03 gateway then there is a possibility that you will be disconnected from the Internet. If this does happen then you should be able to reconnect almost immediately. Is there anything else I need to know? Any customers having problems connecting once the maintenance is complete are advised to switch off their modem or router for 20 minutes before powering it back up and attempting to reconnect. Kind Regards, Bob Pullen Customer Support Tue, 23 Jun 2009 12:38:44 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8133 Planned Maintenance http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8132 We have three different 'settings' for our automated network management solution according to the conditions the network is under - Plan A (normal operation), plan B (high demand operation) and Plan C (disaster situation). In response to a problem we experienced over the weekend with one of our broadband gateways, we have taken the decision to switch to Plan B (high demand operation). In addition to today's problems, we also anticipate that there will be an increase in overall traffic across the network due to a number of up-and-coming events. Yesterday we saw the highest ever iPlayer traffic across our network, and Wimbledon also started today. Kind Regards, Chris Parr Customer Support Mon, 22 Jun 2009 16:19:22 GMT http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial&guid=8132 Service Status http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8130 When's this work happening? Tomorrow morning. What does it affect? Broadband traffic prioritisation. How long will it take? No longer than an hour. What does the work involve? We will be making some configuration changes to our traffic management platform to facilitate the development of an up and coming project. Is it likely to cause problems? No, it shouldn't do. Is there anything else I need to know? If we encounter high load on our traffic management switches following the changes then we may need to reload them. If this causes problems we will post another announcement nearer the time. Kind Regards, Bob Pullen Customer Support Mon, 22 Jun 2009 10:53:43 GMT http://www.madasafish.com/support/service-status.html?action=maintenance&ispservice_id=adsldial&guid=8130 Planned Maintenance