Online Support Centre

Common HTML form errors

If you have a problem with your form not working here are a few things to look for.

'Internal server error'

You have not specified your Madasafish e-mail address to where your form results will be sent. Go to view source and look for the following line of code:

<input type="hidden" name="recipient" value="YOUR EMAIL ADDRESS">

It is very important everything is spelt correctly and you have specified a valid Madasafish e-mail address.

'File not found' or 'Access Denied' - after you submit the form

You are trying to send the form to the wrong place. Go to view source and look for the following line of code:

<form action="http://www.users.madasafish.com/cgi-bin/FormMail.pl" method="post">

The path to the FormMail script is - http://www.users.madasafish.com/cgi-bin/FormMail.pl

Remember all characters must be in the correct case i.e. FormMail.pl (capital F and M).

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