Online Support Centre

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Email troubleshooting

Deleting large emails - Outlook Express 5, 6
If you've got a problem with a large email blocking your mailbox you should read this guide.
Error 550 - Relay not permitted or relay denied
Find out what the error message 'Error 550 - Relay not permitted or relay denied' means
I received an email that was not addressed to me
This guide explains why you may have received emails which are not addressed to you
Norton security users - Time-out errors
Do you get errors whilst running Norton security products? Read our guide to find out more
Receiving duplicate emails
Receiving duplicate emails

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If we have not been able to address your query through a support article please contact our support team for further assistance.

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Broadband OK
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  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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